I chose the hotel for the parking. Unfortunately the lift from the basement car park is broken (and has been for some time) and you have to use a call bell for help with luggage; there is no way to know if they have heard you. I waited for 15 minutes, I also tried phoning reception but it rang out with no reply.
By the time someone arrived I was very upset after a long drive and being left for so long. The basement car park is dark and unpleasant, I felt very vulnerable. She said she had to deal with the queue at reception first, shrugged and did not apologise. Neither was she strong enough to lift my case up the stairs, another hotel client had to kindly help.
The lift issue is a big problem - only one lift is functioning for the whole hotel, used by clients and staff. It is slow and crowded, stopping at every floor.
The hotel itself is jaded and tatty, with poor maintenance and bodged decor. It really isn’t in good condition at all. Room cleaning is hit and miss - great some days, a few new milk pots thrown at the tray with nothing else done another.
However when I contacted the manager about my check in experience he made every effort to speak to me to discuss it and apologise. He was very helpful and has arranged some compensation for my distress which he was able to see when he played back the CCTV.
Advice for clients - drop your bag at reception *before* parking your car, and expect a wait for the lift at busy times of day.