The room was not as requested at time of booking. Whilst I know room requests are subject to availability, when I enquired I was told the hotel was full and a room change was not possible. However, I subsequently heard a conversation where a man was saying how noisy the hotel was and had been offered a room change. I was clearly lied to!
On the subject of noise, at around 5pm I was in my room and thought a nightclub had opened nearby. It turned out to be the people in the next room playing music loudly with heavy bass. I had to knock on the door to ask them to turn it down. It genuinely felt like a nearby nightclub.
In addition there were constant bangs and other noises. It sounded like there was a metal grill underneath our room, constantly scraping open and closed. Thuds seemed to come from underneath and above us.
That night, at around 11:30pm there was the sound of people returning to the room next door and then, loud laughing, talking etc clearly heard through the wall. I banged on the wall and it quietened down temporarily. However it soon started up again and meant I did not get to sleep until around 2am, despite using earplugs. The walls seem incredibly thin. I should not be able to hear anything from other rooms or above and beneath me and yet this stay was characterised by noise all the time.
I was subsequently told the hotel was previously an office block and had not been adequately soundproofed.
I would never stay here again. Very disappointing stay.