The room itself was clean and comfortable. Unfortunately, the overall experience was deeply unsettling.
When I checked in, as I was walking away from the front desk, a man came from the back area and said to the clerk, “Good, put them all together.” The comment made me uncomfortable, though at the time I tried to brush it off.
I was traveling with my 9-year-old niece. At around 1:00 a.m., multiple guests were gathered loudly in the hallway and stairwell near our room. The noise was significant enough that I felt forced to leave my room late at night to ask them to quiet down.
At 2:30 a.m., I went to the front desk to report the situation. I was told, “I don’t have anything to do with that. Did you try talking to them?” When I responded that not all guests know one another, the staff member replied with something spoken under their breath in another language.
I did not feel supported or safe, and the situation was handled unprofessionally. Because of this experience, I will not return and do not recommend this hotel.