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Queens Hotel Cheltenham

4.0 star property
Luxury hotel with restaurant, near Cheltenham Racecourse

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Photo gallery for Queens Hotel Cheltenham

View from room
Exterior
Executive Double Room, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk
Lunch and dinner served
Lobby sitting area
Nestled in a vibrant shopping district, Queens Hotel Cheltenham offers an upscale retreat with a serene garden and cozy library. Savor lunch or dinner at Victoria's restaurant, unwind by the lobby fireplace, and stay connected with in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Electric vehicle charging point
  • Bar
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Self parking
  • 24-hour room service
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
  • Library
  • Lobby fireplace
  • Front-desk safe

Feel at home (6)

  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
  • Terrace
The current price is CNY907
CNY1,089 total
includes taxes & fees
Oct 30 - Oct 31

Why we love this property

City center garden oasis
This luxury hotel boasts a serene garden hideaway in the bustling city center. A verdant retreat where urban meets natural beauty.
Breakfast and bites
Hotel dining scene offers cooked-to-order breakfast every morning. The on-site restaurant and bar create perfect spots for meals and drinks.
Premium sleep paradise
Wrapped in soft bathrobes, guests drift into slumber on premium beds. This luxury hotel offers 24-hour room service, turndown service, and minibars.

Room options

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Classic Double Room, 1 Queen Bed, Ensuite

8.8 out of 10
Excellent
(32 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Free bottled water
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Free bottled water
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

8.4 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Free bottled water
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Suite, 1 King Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Free bottled water
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Double Room, 1 Queen Bed, Ensuite

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Free bottled water
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Queen Bed, Ensuite, City View

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Free bottled water
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Executive Double Room, 1 King Bed, Ensuite

8.6 out of 10
Excellent
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Free bottled water
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

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Reception

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  • Pet friendly
  • Parking available
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9.0 out of 10, Wonderful, 611 reviews
The price is CNY739
CNY886 total
includes taxes & fees
Oct 26 - Oct 27
The George
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About the neighborhood

Map
The Promenade, Cheltenham, England, GL50 1NN

What's nearby

  • Cheltenham Town Hall - 4 min walk - 0.4 km
  • The Promenade - 6 min walk - 0.5 km
  • University of Gloucestershire - 12 min walk - 1.0 km
  • Pittville Park - 19 min walk - 1.7 km
  • Cheltenham Racecourse - 4 min drive - 3.0 km

Getting around

  • Gloucester Station - 11 min drive
  • Cheltenham Spa Station - 19 min walk
  • Toddington Railway Station - 19 min drive

Restaurants

  • ‪Cafe Nero - ‬4 min walk
  • ‪The Ivy Montpellier Brasserie - ‬3 min walk
  • ‪Coffee #1 - ‬3 min walk
  • ‪Bosco Pizzeria - ‬3 min walk
  • ‪Harry Cook Free House - ‬2 min walk

About this property

Queens Hotel Cheltenham

Queens Hotel Cheltenham puts you within a 15-minute drive of Cheltenham Racecourse and Gloucester Docks. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out Victoria's, which serves lunch and dinner. Other highlights at this luxurious hotel include a terrace and a garden. The helpful staff and overall property condition get great marks from fellow travelers.

At a glance

DONE

Hotel size

    • 84 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs only)*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (GBP 15 per night)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 7:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free (see details)

What to do

  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Meeting room
  • Conference space (1292 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Bicycle rentals

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Elevator
  • Elevator door width (inches): 1
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 1
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Bathroom emergency pull cord
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 40-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Victoria's - This restaurant serves lunch and dinner.
The Gold Cup Bar - This bar serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately GBP 20.00 per person
  • Early check-in can be arranged for an extra charge of GBP 50 (subject to availability)
  • Late check-out can be arranged for an extra charge of GBP 50 (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 30 per pet, per night

Parking

  • Self parking costs GBP 15 per night

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay

Also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Frequently asked questions

Does Queens Hotel Cheltenham offer free cancellation for a full refund?

Yes, Queens Hotel Cheltenham does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Queens Hotel Cheltenham?

Yes, dogs are welcome. There's a charge of GBP 30 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Queens Hotel Cheltenham?

Yes. Self parking costs GBP 15 per night. Electric vehicle charging is available.

What are the check-in and check-out times at Queens Hotel Cheltenham?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge of GBP 50 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge of GBP 50 (subject to availability). Express check-in and check-out and contactless check-out are available.

What is there to do at Queens Hotel Cheltenham and nearby?

Have fun with nearby activities such as hiking and practice your swing at the nearby golf course. Queens Hotel Cheltenham also has a garden.

Are there restaurants at or near Queens Hotel Cheltenham?

Yes, there's an onsite restaurant, Victoria's.

What's the area around Queens Hotel Cheltenham like?

Queens Hotel Cheltenham is in the heart of Cheltenham, a short 4-minute walk from Cheltenham Town Hall and 6 minutes' walk from The Promenade. Travelers say the local area is good for shopping and very central.

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Queens Hotel Cheltenham Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Breakfast
Restaurant
Food
Lobby
Bathroom
Bar
View

What guests liked

  • Breakfast was consistently described as excellent, good, delicious, and lovely with a good selection of options. (29 reviews)
  • The property offers excellent dining options with a comprehensive breakfast buffet and nearby restaurants within yards. (11 reviews)
  • Convenient and safe parking facilities are available on the property's grounds, with some reviewers noting it's a bonus in a central location. (14 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

Good check in
Suzy, 1-night trip

8/10 Very good

1 night stay

Only stayed a night but everything grear
Richard, 1-night trip

10/10 Exceptional

Very clean, comfortable beds, spacious room
Aby, 1-night trip

10/10 Exceptional

Signature hotel for Cheltenham

Room was small but comfortable Lovely victorian hotel fantastic location Breakfast is high quality and fresh but pricey
Claudio, 1-night trip

10/10 Exceptional

Travelling to Cornwall

Location, surroundings and excellent parking facilities makes the QH a great place to stay.
Debra, 1-night trip

10/10 Exceptional

Beautiful hotel , very convenient for shopping and eating out
Linda, 1-night trip

10/10 Exceptional

Great experience in a very charming hotel

Great experience in a stunning hotel in the middle of the city centre. Room was spacious and clean, with a great style and superb selection of bathroom products. The view from the hotel (the square in front) was great and the overall vibe across the facility is elegant yet approachable.
Federico, 2-night trip

10/10 Exceptional

Really enjoyed my stay everything was spot on
Mary, 2-night trip

10/10 Exceptional

Lovely stay

Wonderful room. Drinks in mini bar included Breakfast was lovely (if expensive)
Claudio, 1-night trip

10/10 Exceptional

Excellent location and close to bars and restaurants
Julie, 1-night trip

10/10 Exceptional

Great hotel, staff helpful and friendly. Breakfast good with plenty of choice.
1-night trip

10/10 Exceptional

Staff nice and friendly clean spacious great location
roger, 1-night trip

10/10 Exceptional

Overall, I had a very pleasant stay and would definitely return. Highly recommend to anyone looking for a comfortable and hassle-free hotel experience!
Ganesh, 3-night trip

10/10 Exceptional

Excellent staff and hotel clean
Jane, 1-night trip

10/10 Exceptional

Fabulous staff. The restaurant was a wonderful surprise - food was excellent and so well presented. Great location
Dennis, 2-night trip

10/10 Exceptional

it was very nice and the hotel is situated very well for access to Cheltenham
Stephen, 3-night trip

8/10 Very good

Review

Nice hotel and location 👌
Richard, 1-night trip

10/10 Exceptional

An enjoyable stay at a well placed hotel

This is a great hotel, well placed to access shops and eateries. Staff are friendly and efficient. The rooms are well decorated and have efficient Aircon. The breakfast offers a good selection of cooked and continental offerings.
Alan, 1-night trip

10/10 Exceptional

The service was amazing staff are so friendly. We only had one problem our room smelt a bit like sewers you can only smell it when you walk in once you’re in the room for awhile it’s sort of goes because obviously you get used to the smell
Babs, 2-night trip

4/10 Fair

Poor customer service and breakfast

I was not told that there was a separate car park for the hotel round the back whenni arrived! The night guy just took my money! Had a ticket in the morning as i was leaving Breakfast was expensive bacon was hard as nails, like it had been cooked for hours! Hotel is lovely and in a great location. I am a regular visitor here. However the quality of customer service and breakfast quality has noticibly reduced since the last time i came
Claudio, 1-night trip

10/10 Exceptional

CJF weekend

Lovely hotel and great location. Good food too
Christopher, 3-night trip

10/10 Exceptional

Spacious comfortable and ideal location for us
Stephen, 1-night trip

10/10 Exceptional

Lovely hotel in a cracking location central to restaurants, bars and a short walk into the centre. Easy to park. Comfortable rooms. Will definitely stay here again.
Gary, 1-night trip

8/10 Very good

Great stay and a great room
David, 1-night trip

8/10 Very good

Beautiful hotel in a very pretty area. Unfortunately air conditioning wasn’t working in my room and staff took too much time to sort
Cecilia, 1-night trip