The staff at the desk, while good-willed, were unkempt and in the impossible situation of making a hotel work without the bare minimum of resources.
Have you EVER stayed in a hotel where there were not keys? Where the machine which is supposed to generate electronic strips/keys is off-line for days?
The excuse which the staff has been instructed to repeat is that the hotel is undergoing renovations. This is inadequate. No one was working on anything. The place feeled abandoned and in general disrepair.
If you cannot supply services, you cannot expect to be paid for them. Breakfast was served in the bathroom and kitchen of a suite-- presumably transformed.
While the good will of the staff, although untrained in the hospitality industry (hence, inappropriate attire and demeanor), is admirable, the $177 price for one night was not covered by services provided. My room was 85 degrees; I had to go out to search for dinner and had to wait until the person at the desk was free to take me upstairs when I returned: NO KEYS!!
This is just not Marriott standards and not worth the price-tag.
Furthermore, the hotel seems to be doubling as a shelter -- which is humanly admirable, but, once again, does not quite coincide with the price-tag.
Very sorry for this decline.
I have stayed in this same hotel before, and while I mentioned something I thought unusual after my last stay, I returned.
I will not return to this run-down situation again. Most disappointing.
Regards,
Shirley Smith