Overall, the hotel is beautiful and exceptionally well maintained. Our room was clean, and all common areas were equally clean and well-kept. One of the highlights for us was the kids' daycare area our son absolutely loved it! Andy and her team, who were working during our stay, were fantastic friendly, helpful, and truly great with the kids.
However, we did experience some issues with the food service throughout our stay. During breakfast at Ocean Grill, service was very slow, and they had just opened for service. It took approximately 1 hour and 20 minutes to receive our food, despite the restaurant being fairly empty with only 4-5 occupied tables. That said, the staff assisting us during these delays were very apologetic and courteous, and we appreciated their professionalism despite the challenges.
At lunch, we also found that the buffet frequently ran out of food in several trays, and restocking was often delayed. We felt that the food at times was very bland as well.