Terrible experience.
The first issue was that Chris at the front desk tried to offer us rooms that were not what we reserved, and one of the rooms was in poor condition. Despite having two rooms booked, he claimed we had too many people — saying “8 people showed up” when it was only 2 adults and 3 children.
I had even called earlier in the day to confirm a late arrival and was told it was fine, yet they still charged me as a no-show and are now refusing to refund the full amount I was wrongfully charged.
When we tried to calmly explain everything, Chris became rude, refused to check us in, kicked us off the property, and even called the police on us for no reason.
Completely unprofessional and unacceptable.
I absolutely do not recommend this hotel.