This hotel has excellent facilities. I would recommend this IF and ONLY if you are traveling with children and need to keep them occupied. If ambience, food, relaxation, etc, are important, I would not recommend.
Maybe because it was off season, food options were extremely limited. Usually only one restaurant was available to dine in and you had to purchase the special buffet. Room service options consisted of pizza and similar "western" options. The pastries were old and chewy.
The spa is staffed by inexperienced therapists. I had intended on booking several services and stopped my first session early. The onsen is nice... however... i saw several individuals spitting into the water.
This hotel seems to cater to a specific group of clientele who are loud and do not discipline their children. Multiple times, I was unable to rest soundly due to loud hallway conversations, children running through the corridor, and other noises well past midnight.
The staff is friendly. The views are great. The beds are comfortable. However, I will not stay here again for a relaxing trip.
