2/10 很差
2025 年 9 月 10 日
Unprofessional
Booked my stay and called the property a week before check in to confirm with no answer. In 3 days straight, I kept calling three different phone numbers associated with the property and finally got in touch with someone but they could not find our booking. So I was able to get in touch with the property of their Facebook Messenger business chat. The employee also could not find our booking. Then I contacted Hotels.com to let them know I had a similar issue last year using Hotels.com app and going to check in only to find out the booking was canceled. Hotels.com and the property both failed to communicate that to me. So this time around, Hotels.com representatives also tried to contact the property for 3 additional days to confirm the booking, only to not get a response. At that time I just wanted to cancel and not put my family through another disaster where we would be stranded in a foreign country. All of the Hotels.com reps told me the booking cannot be canceled even though between us both, we could not get a confirm with 6 days of trying. Hotels.com wanted me to go travel overseas and in blind faith trust that the booking will be valid even though the property employee could not find it in their system and Hotels.com themselves could not get in contact with anyone at the property. This will be the last time I’m using Hotels.com as they do not care about customers. Save your time and go to the competitor. I was also forced to remove my screenshots of their incompetence.
Kanaan
Kanaan，1 晚家庭旅行
Hotels.com真实住客点评
