had to get 4 different sets of card keys for room, i finally told them its probably the key reader on the door itself not the key, ill send someone right up. i waited and waited no show. had to keep inserting card up to 20 times before it would take and i could enter my room. Tv is pretty old and not working that great lots of old items about the hotel needs to be updated some here and there
Philip H.
Philip H.,2 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 1 月 2 日
got to our hotel room and called to help with tv and immedialty accused of vaping by maintenance/manager. this man has the worse customer service, personality. other staff members were great and seem to understand one we mentioned what was going on with their manager.
Paul
Paul,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 2 日
great room with great views. Staff is very nice and helpful
Diane
Diane,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 2 日
Perfect place to relax alone
VICTORY
VICTORY,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 1 日
Amazing room
Gage
Gage,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 21 日
Staff was courteous, the lobby bar was great with live entertainment. Indoor pool and jacuzzi were very nice. Rooms have little to no insulation so its a little noisy but city views are nice and rooms are spacious. Small casino attached to hotel also.
Cameron
Cameron,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 21 日
Just one night. Well worth the stay. Clean and comfortable. The only problem is upgrade the outlet with USB or USC ports
William
William,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 20 日
Everything was great especially the view from the room
Jim
Jim,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 14 日
Room was recently renovated which was nice. However, the door to the rooms were really beat up and shabby. The casino is very small and on three levels. However, the staff was all very nice.
Justin
Justin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 13 日
Christopher
Christopher,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 13 日
Amazing Hotel
Gage
Gage,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 10 日
Meredith
Meredith,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 7 日
clean room helpful front desk
Jackie
Jackie,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 7 日
Great staff
Aaron
Aaron,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 6 日
I had very noisy neighbors
Kendra
Kendra,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 6 日
Everything was great!
Samantha
Samantha,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 4 日
Beautiful views. The only issue was no hot water for showers 2 out of the 5 days I stayed there. Bed was comfortable but pillows weren’t.
kristi
kristi,4 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 2 日
Peter
Peter,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 30 日
Great views. Suite room was really nice. Front desk staff was very friendly and accommodating.
Evan
Evan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 30 日
ruby
ruby,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 29 日
The hotel is beautiful and even the parts that need to be updated are well kept and in good condition. However, I was disappointed that a "resort" did not have valet parking, the parking situation is horrible, especially if you are mobility challenged. Nor were there any bellmen or housekeeping during our stay. The employees were friendly and helpful. The hotel could up their game and off some service touches that would make it top notch. The beds were way too soft. They are in the process of renovation and perhaps replacing mattress. I do have some feedback about the hotels.com website experience vs hotel. I filtered to get an accessible room with two queen size beds and that is what I booked. There were no notes for the hotel and they don't have that kind of room. We needed the grab bars in the shower and near the toilet and luckily they were able to give us a king suite with accessibility in bathroom. But one of us had to sleep on a pull out couch rather than bed. Hotels.com, please do better this was a poor experience only made right by the staff at the PRESCOTT RESORT.
Jene
Jene,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 29 日
The room was very nice, comfortable, spacious and clean. The staff are polite, helpful, went out of there way to accommodate me and the guests I saw them attending to. Room service food was deliciously satifying, and the staff were prompt and cheerful.
jason
jason,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 28 日
Rooms are clean and spacious. The layout is great with double sinks outside of shower and toilet. Lighting could be better. Comfortable bed and pillows. Loved the fluffy comforter. All in all a great stay.