I’m extremely upset about my stay and with hotels .com, I was booking my room and signed up for a credit card associated with you. Through your site and after it was complete , it took me back and booked the room . When I arrived my room was not what I wanted , I. Chose a king and when I got to my room it was dual beds . So I talked to Kayla I do believe at the hotel and she refused to re/room me. Told me I needed to contact hotels .com. So I did, and spoke with Braylon who also refused to help me and ended our chat before I was done talking . Which really upset me! So I got to my room to feeling I was in a circus with running going around . At 11. Pm trying to sleep there were slamming doors and yelling going on which the front desk did nothing about , I would like to be compensated for this . I’m without words for how I was treated by hotels.com and by the hotel and the front desk .
Jason
Jason,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 25 日
Staff, food, housekeeping was great! Close to all the shops and freeway entrance.
Brenda
Brenda,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 25 日
Brenda
Brenda,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 12 日
Adriana
Adriana,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 8 日
Absolutely pleased with my stay. Visited and stayed several nights, non-consecutive
Linda
Linda,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 7 日
They left the ozone generator on in our room and we immediately began to cough and gagged. We have a 3 year old child and he was coughing uncontrollably as well. We had to turn the generator off ourselves and ask for another room, but at that point we did not feel safe staying there. We returned our key and demanded a refunded. They told us to go through Expedia which we did but we were asked to call back on Monday when an approving manager could make that decision. Overall terrible experience.
Juan
Juan,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 6 日
D.
D.,1 晚行程
Travelocity真实住客点评
8/10 很好
2025 年 7 月 3 日
My family and I enjoyed our stay
Reynaldo
Reynaldo,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 22 日
Jose
Jose,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 18 日
Margaret
Margaret,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 18 日
Easy access and parking. Gas stations, places to eat near by and within walking distance. Staff was cordial and friendly. Our room was near the lobby and was very quiet,
Sharon
Sharon,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 11 日
Nice place
Lori
Lori,1 晚行程
Travelocity真实住客点评
10/10 绝佳
2025 年 6 月 9 日
The customer service was fabulous!
Dallas
Dallas,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 5 日
andrea
andrea,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 5 月 31 日
There was cockroach in the bathroom
Syed g
Syed g,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 5 月 27 日
It was good.
Carrie
Carrie,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 20 日
From the get go my stay was excellent; Beautiful rooms.
Tina
Tina,1 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 5 月 12 日
I had my face bitten by bed bugs. I called them to let them know but they never called me back neither they answered my message I sent via Expedia. Staff were super nice. The hotel looked nice.
Francieli
Francieli,1 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 5 日
I was pleased with the room and staff. Nice breakfast selection and great coffee. Loved the pool area.
Sandra D
Sandra D,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 4 日
We stayed there on my birthday. My wife and i went out to dinner and when we came back they had left a gift bag of goodies and a birthday card signed by all the employees that were working. This really helped make my night. So thoughtful and appreciated.