It is one of the worst experience of staying in a so called “luxury serviced apartments”. My family and I experienced a fire alarm escape without clear instructions and we needed to run from 23/F to the lobby via staircase in the morning of 8:30am. We also suffered with no water supply from 9-5 during our stay. Can you imagine you have to experienced these during a travel?! How hectic it was with no running water and toilet flush in a travel? We paid for a so called luxury stay but it turned out to be NOT. When you communicated to the service team, they only told you to understand without any help, support and solutions. When I requested to talk to a senior management, the staff refused and said “he would handle the same way”! What a response!!!! Don’t trust everything you read from website. My personal experience indeed is the truth. I definitely won’t recommend this accommodation to anyone, in view of its bad service as well as many many rigid rules set for the stay.
Unit was old not like the photos. Bed was for a student who’s used to sleeping on a IKEA or sofa bed mattress. Not room for luggage: bathroom poor-shower curtain falling off railings. Apartment and halls ways smelly or peoples food. Poor concierge-don’t know what they are doing. Really bad experience. Stayed one night and checked out.
Collette
Collette,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 27 日
The location was great. Just make surenyou have an understanding of where to enter, especially after
Prudence
Prudence,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 9 日
Glenn
Glenn,5 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 8 日
Jimmy
Jimmy,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 8 日
Nice and warm condo
Yahya
Yahya,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 7 日
Andrew
Andrew,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 3 日
Joseph
Joseph,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 28 日
Condition of the apartment should improve.
Raphael
Raphael,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 14 日
Suite was amazing! Very clean! Staff was amazing. I will definitely stay again.
Margaret
Margaret,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 11 月 11 日
Not really a hotel, everything is additional, including cleaning the room.Reception took longer than expected to chrck me in, after a long day.
THIAGO
THIAGO,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 8 日
Very nice room/apartment. Good experience, staff was very courteous and helpful.
Menno
Menno,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 11 月 7 日
Suzhen
Suzhen,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 4 日
Clean, well appointed room
Lynne
Lynne,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 24 日
I feel a bit conflicted about this stay.
First off, the location is amazing. Right near great restaurants and in an area that feels safe to wander even at night.
The suite was nice - comfy bed, include coffee, couch and small kitchen. Nothing over the top but everything you need
The communication was more than good - like really really good. and at any time of day or night.
so why wasn;t this a perfect stay?
I really felt a bit deceived when it came to booking. Between the "service fees" bundled into the taxes and another fee that turns out is for wifi and access to the fitness room, my room rate doubled from the advertised rate. Also there are extra fees for everything - from arriving early ($50) to leaving late to losing your key ($600)
that said, as long as you are careful and know what you are getting into the place is great - its just not the deal I thought it would be and a hotel for the same price would have fewer strings attached.