I was greeted by two wonderful front desk staff, they had me checked in and were very polite. One of them was in training- after giving me my room key I went to my room and received a phone call that she had failed to return my ID. She asked me to collect it (I feel she should have brought the ID to me). When I walked into the room I could smell urine. Later that evening I went to let in my guest, the front desk night staff (a different person) was very rude and demanded my name and room number as I was waiting for the elevator- I went done at 3am for a snack where he was rude once more, he never once greeted me, thanked me, or even smiled at me. He looked as if I was a chore or a bad smell, even though I had actually not asked for any assistance from him. Finally, check out was at 12, I requested a 1pm late check out, which was granted, however housekeeping came to my door at 11:30 asking me about checkout, except all she could say to me was, “I don’t speak English, checkout?”. Finally when I tried getting into my room at 11:45 my key would not work. So, for the $200 I paid for the night- I was very dissatisfied and disappointed. The breakfast was ok- but the spout for the juice didn’t work and the staff had an entire conversation about management giving the staff the money to buy a new spout. I won’t be staying at spring hill suites again. The only good thing about the hotel was the person I spent the stay with and the fun we had together.