This location is within 10 minutes of major attractions, they have a beautiful skyline view, nice club atmosphere on the property…
jeffrey l.
jeffrey l.,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2026 年 4 月 27 日
Valet staff was on point throughout the trip. Fast and friendly. Check in was a little clunky. Odd staff member that looked like a clown in the lobby explaining the hotel while we waited about 10 minutes for the one desk attendant to address us. Front desk staff need training on eye contact and friendly greetings. Once we checked in everything was good overall. Just a poor first impression. Nice room, coffee, shop and bar. Pool was crowded and loud which made it unaccessible. Hotel location very well situated.
Ron
Ron,2 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 4 月 26 日
Horrible experience for $600 per night. We are locals and were there to celebrate my daughter’s 18th birthday with friends. We got to the room at 9pm after downtown dancing and headed to the pool which we were abruptly turned away from stating it was closed due to a private event. Then I argued that we were not informed of this on the multiple occasions I spoke with staff about the pool opening hours. She then stated she did not work for the hotel but for the event. Then claimed she went to ask her manager and came back stating it was closed for weather. There was no weather going on at that time. I argued this and she stated that’s all she knew. I went to the lobby to get a hotel manager who then immediately stated he was the manager from the San Antonio location so knew nothing about the Nashville location but that he imagined it was because people get drunk downtown then come back to the hotel wanting to swim and it’s a liability for them. I argued this was the only reason I booked this hotel and paid that kind of money when I live 20 minutes away. He was unwilling to do anything. The next morning I went to the front desk to complain and a lady named Robyn gave me her business card and asked me to email her and she would per my request grant us a day pass to the pool for a later date as my daughters friends could not stay that day. So 2 days later I emailed her and it has now been a week with no response. These people do not care about satisfaction. Stay elsewhere!
Amy
Amy,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2026 年 4 月 26 日
Not a large selection and food was ok
Demetria
Demetria,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 19 日
The people and the Hotel was top shelf/ Loved the bar , the music, coffee all great
Kent
Kent,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 18 日
Brunch at Pool Club was amazing! Pedro was kind and accommodating! Everything was great! Also, the “Hidden Bar” was very cool!
Kathleen
Kathleen,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 13 日
Good food at the bar and for breakfast.
Ronald
Ronald,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 11 日
No special comments.
Pierre
Pierre,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 11 日
The food is very fresh and I liked the happy hour with band outside
Galina
Galina,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 9 日
Shanika
Shanika,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 8 日
The staff was great. The front desk Robin,Brandon snd the ambassador George were helpful and friendly. The bellman Jonathan was fantastic. The dining room staff(Simone,Kayla and Max) were great. The pool bar was awesome( the menu and drinks were great). The entire staff was incredible.
Richard
Richard,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 7 日
matthew
matthew,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 5 日
Josh
Josh,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 2 日
Dantquonese
Dantquonese,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 31 日
Exceptional staff and really nice rooms!
Robert
Robert,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 28 日
Wonderful hotel. Great pool. A little far from the action which could be a good or bad think (about a mile so we took Ubers).
Shaun
Shaun,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 25 日
Peter
Peter,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 3 月 18 日
Bridget
Bridget,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 15 日
Gary
Gary,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 25 日
Steven
Steven,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 6 日
Kenshi
Kenshi,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 29 日
This hotel was a treat! Very clean rooms. The design with the separate dressing area is awesome. The staff were great. Room service was great. Valet was beyond helpful and friendly. Very great experience. First time at a Virgin hotel and now I am going to try them at other locations. Great stay.