Came to stay for 2 nights to visit Kings Island with the family. Hotel was hard to find as you couldn't see it from the spot maps pinpoints and the name on the hotel is Hawthorn Suites, not Hawthorn Extended Stay like is on hotels.com. Upon arrival, a large group of people were smoking weed outside the lobby door right next to no smoking signs. Management even walked right by them and did nothing. General areas were dirty with visible door touch points stained. Arrived late on our trip and went to sleep quickly, in the morning found the shower handle broken and sitting on a shelf above. Notified management and was told they'd look in to it. Left to the park and came back late afternoon. No one had looked at it. Went back to the front desk, new person had no idea of the issue and no one had been contacted to look at it. Finally found the maintenance person had accidently caused it but he wouldn't be back on duty until Monday to fix it after we'd be gone. We were shown how to kinda finagle it to get it to work. Finally after the end of the day as we were getting ready to sleep we started smelling cigarette/weed smoke in our room, it must have been seeping in through the windows somehow was our guess. Completely frustrated and upset at this point we immediately packed up, checked out, and left. Traveled through the night exhausted to our final destination.
