BAD: chaotic and unprofessional valet service. The porte cochere is small and difficult to navigate, and the attendants neither helped with our luggage nor even bothered to ask.
GOOD: Very clean hotel, from the elevators to the lobby to the room. Cheerful and helpful staff at the desk. Lobby bar/restaurant is comfortable and good for a drink and some TV. We wanted dessert after dinner and only two items on the menu; the bartender recommended a local ice cream shop, Milk & Froth, which I highly recommend, just three blocks from the hotel. Beds comfy and on the firm side; pillows too soft; nice cotton sheets but would have been nice to have an extra blanket on hand. Huge television (too big for the small-ish room?) with high-quality screen and seemingly limitless channel and streaming options. Excellent Detroit River/Windsor view from our 21st floor window. Overall, this is a classic 80s-90s-2000s hotel that is staffed brilliantly, except for the valet, clean, comfortable, and quiet.