Very unfriendly staff!! No one mans the front desk, waiting awhile to be helped. When they finally arrived NOT a greeting, smile or anything during our check-in. Pre-reserved room and paid ahead, provided ID and credit card and when he wanted me to sign a little digital signature box, I asked what am I signing and he just said confirmation. Upon arrival was given an upstairs room. With most the parking lot empty, I requested a first floor room us being a little older. After several excuses by the front receptionist, he finally did it. We were just below where we would have been upstairs. There were literally 7 cars in the whole parking lot (which included 4 for our families stay) and we only stayed one night.