2/10 很差
2026 年 1 月 3 日
I am giving this hotel 1 star because the experience was completely unacceptable and far below the minimum standard expected from a Kimpton property. We are loyal Kimpton guests and have always had great experiences, including a wonderful stay at the Kimpton Epic Hotel Miami, where we checked out the very same day we checked into the Surfcomber. The contrast was shocking.
Upon arrival, our room had an unbearable, disgusting smell. When we reported this to the staff, their only attempt to fix it was spraying artificial perfume, which just mixed with the odor and made it worse.
We requested a room change, but were told the hotel was full. Management was not able to offer a real solution. It was 1:00 AM and I was with my family, effectively forced to stay in a room with a repulsive odor because we had nowhere else to go.
I am deeply disappointed, to say the least. This property does not represent the Kimpton brand quality we know and trust. I cannot recommend staying here.
Jose Afonso
Jose Afonso，1 晚家庭旅行
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