Supervisor China rude and unhelpful. Service and professionalism is lacking
Alvin
Alvin,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 2 日
Pet friendly with really nice staff
Amy
Amy,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 2 日
It was fine, just the rooms need to be updated and fresher up a bit. It’s looking sad and looking their age.
Christina
Christina,2 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 2 日
Room is clean and staff is courteous. Hot drinks are available in the lobby. Breakfast is available to order, but there is no restaurant in the hotel. The location is convenient and there are shops and restaurants nearby.
Zhixia
Zhixia,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 31 日
The staff was accommodating & helpful. The room was very clean & comfortable. I can’t say about the breakfast as I didn’t have breakfast there.
Maureen Young
Maureen Young,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 27 日
Pro - quick check in, helpful staff, clean room and convenient location.
Cons- Initial room, heating system was broken. Bathroom exhaust fan was broken…blowing cold air. Strange water pressure. Water either extremely hot or cold. Mirror near exercise area is not secured. Broken screen TV and paid $12 for breakfast for 2. No breakfast available next morning. I’m guessing due to snow storm. At the end, staff was able to change room quickly. Second room, no problem.
rui kang
rui kang,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 23 日
We checked in very late, and the staff was very courteous.
Susan
Susan,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 22 日
The room wasnt really all that clean. Clumps of hair in the bathroom and shower door was filthy
Jenny
Jenny,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 22 日
Upon check in the room had peeling paint, stains, and no shower curtain. After requesting a shower curtain we left for the evening and came back late to also discover that the television didn’t work. This evening I also have discovered the charged me $115 for who knows what.
Jacqueline
Jacqueline,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 17 日
Richard
Richard,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 15 日
My security deposit was never released and it's been two weeks since my staying.
Leonid
Leonid,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 12 日
Richard
Richard,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 12 日
Clean and comfortable.
Neil
Neil,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 7 日
Clean and best bed snd pillows
Kimberley
Kimberley,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 4 日
Room was clean and the staff was friendly. The hotel smelled great and looked fantastic.
Michael
Michael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 2 日
Mark
Mark,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 1 日
Overall the room we had at 204 was a lot to be desired. The window you can’t even see out of because it has a permanent stain on it. That looks almost like frost, but it is not. Overall the rooms need to be updated. It’s very dreary and not inviting. I feel like I’m boxed in with all the same color. The lighting is so in adequate. Our bathroom sink just trickles. You can’t even wash your hands properly.
Gregory
Gregory,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 1 日
Hair balls all over the bathroom - room was DIRTY!
Ilana
Ilana,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 1 日
Key initially did not work. Shower turned to scolding hot water and burned my daughter and almost my grandson. Hotel did not at all address the issue!
Kyle
Kyle,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 1 日
Room was okay, check in was slow and cumbersome, soap dispensers in shower were empty.
Mara
Mara,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 30 日
Ondrej
Ondrej,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 29 日
EVEN HOTEL NORWALK absolutely great! Spacious rooms, gracious staff, great parking, delicious breakfasts, cleanliness of rooms and public spaces, very comfortable and convenient for variety of CT attractions, restaurants, etc.