We returned from a long day at Stanford cancer center to find our bed unmade and dirty towels still on the bathroom floor. When we called the front desk, we told they only had housekeeping one day a week (who makes up the rooms when guests check out?) and we needed to take the dirty towels to the front desk, where the clerk made sure we only received exact replacements for the ones we brought up. The towels were like the cheapest ones from Costco, not something that would be stolen (unless the guest had a meth habit... tweakers will steal anything).
Otherwise, it's a pretty decent hotel, but I'd recommend staying on an upper floor so you don't hear someone tromping around. We stayed here in the past, but it was only one night, so we didn't encounter the towel Grinch.