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HESTA Hakone

2.5 star property
Guesthouse convenient to Ōwakudani

Choose dates to view prices

Surrounded by Hakone's serene landscapes, HESTA Hakone offers a tranquil retreat. Unwind with laundry facilities and stay connected with in-room WiFi. Previous guests appreciated the thoughtful amenities and peaceful atmosphere.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Laundry facilities
  • Non-smoking
  • Onsen
  • Air conditioning
  • Free WiFi

Main amenities (6)

  • Vending machine
  • Microwave in a common area
  • Self-serve laundry
  • Luggage storage
  • Limited hour front desk
  • TV in a common area

Feel at home (4)

  • Children stay free
  • Laundry facilities
  • In-room climate control (air conditioning)
  • Limited onsite parking

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Twin Room, Non Smoking

Free WiFi, bed sheets

Twin Room, Non Smoking

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Mini-fridge
Private bathroom
Toilet with electronic bidet
Electric kettle
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Japanese Western Style Room, Non Smoking

Free WiFi, bed sheets

Japanese Western Style Room, Non Smoking

7.6 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Toilet with electronic bidet
Electric kettle
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Shared Dormitory

Free WiFi, bed sheets

Shared Dormitory

Highlights

Air conditioning
Toilet with electronic bidet
  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Basic Shared Dormitory

Basic Shared Dormitory | Free WiFi, bed sheets

Basic Shared Dormitory

Highlights

Air conditioning
Flat-screen TV
Toilet with electronic bidet
  • Sleeps 2
  • 1 Twin Bunk Bed

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About the neighborhood

Map
Motohakone 159-205, Hakone-cho, Hakone, Kanagawa, 250-0522

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 km
  • Sengokuhara Onsen - 1 min walk - 0.0 km
  • Hakone Pirate Ship - 7 min walk - 0.7 km
  • Lake Ashi - 9 min walk - 0.8 km
  • Hakone Visitor Center - 10 min walk - 0.9 km

Getting around

  • Haneda Airport (HND) - 110 min drive
  • Narita Intl. Airport (NRT) - 167 min drive
  • Hakone Miyanoshita Station - 12 min drive
  • Hakone Ohiradai Station - 14 min drive
  • Hakone Gora Station - 18 min drive

Restaurants

  • ‪大涌谷 駅食堂 - ‬5 min drive
  • ‪桃源台ビューレストラン - ‬17 min walk
  • ‪銀の穂 - ‬7 min drive
  • ‪Lake SIde Grill - ‬6 min drive
  • ‪グランリヴィエール箱根 - ‬6 min drive

About this property

HESTA Hakone

When you stay at HESTA Hakone, you'll be within a 10-minute drive of Lake Ashi and Ōwakudani. Also, Hakone Shrine and Hakone Gora Park are within a short drive.

At a glance

DONE

Hotel size

    • 22 rooms
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
    • Minimum check-in age: 20
    • Check-out time is 10:00 AM
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 9:00 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools
    • Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 20
DONE

Children

    • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking limited
    • Height restrictions apply for onsite parking
    • Onsite carport
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Shared microwave

Traveling with children

  • Children stay free (see details)

Services

  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage

Facilities

  • Television in common areas

Room amenities

Home comfort

  • Climate-controlled air conditioning and heating
  • Slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Electronic bidet

Stay connected

  • Free WiFi

Special features

Spa

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 4:00 PM to 11:00 PM.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

Optional extras

  • Towels are available for an extra charge of JPY 220 per person, per night (or guests may bring their own)

Parking

  • Parking height restrictions apply

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Cashless transactions are available.
Guests with tattoos are welcome to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

HESTA Hakone Hakone
HESTA Hakone Guesthouse
The Grand Resort Hakone
HESTA Hakone Guesthouse Hakone

Frequently asked questions

Does HESTA Hakone offer free cancellation for a full refund?

Yes, HESTA Hakone does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at HESTA Hakone?

Sorry, pets aren't allowed.

Is parking offered on site at HESTA Hakone?

Yes. Parking spots may be limited.

What are the check-in and check-out times at HESTA Hakone?

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM. Check-out time is 10:00 AM.

What's the area around HESTA Hakone like?

HESTA Hakone is a short 1-minute walk from Sengokuhara Onsen and 8 minutes' walk from Hakone Pirate Ship.

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Reviews

HESTA Hakone Reviews

8.0

Very Good

8.0

Cleanliness

8.0

Amenities

7.6

Staff & service

7.8

Eco-friendliness

7.6

Property conditions & facilities

Popular mentions

Room
Restaurant
Service staff

Reviews

10/10 Exceptional

A really nice hotel with really helpful staff. The rooms were a great size, with comfortable beds and private bathroom. For the price I highly recommend staying here if you are in the area
Callum, 2-night trip

6/10 Good

Simple stay

It was good; it met expectations in that it was just a stay in Hakone. It is a shared bath, and the vending machine food isn't that great. The nearest convenience store is a 1-hour walk from the stay, and most restaurants close around 3 or 4. The bus stop is a short walk away.
Clarence, 2-night trip

10/10 Exceptional

Very comfortable beds, quiet rooms, easy parking.
Penny, 1-night trip

10/10 Exceptional

The staff that help us was extremely helpful. We stayed for one night and it was very nice. The onsen was needed at the end of day to soak. The only think was there was an extra charge of 6.00 CAnwas on the website and there is nothing close by if you did not bringAN witch I do not recall
Tina, 1-night trip

10/10 Exceptional

Great location

The hotel is close to the Ropeway and Pirate ship, as well as a mainbus station and so perfect for getting around. I had a huge room with a great view of the lake. The public bath was also great. Yes, its outdated and there's a strange smell, but dont let that put you off, you will have a great time here.
Mary, 3-night trip

8/10 Very good

Affordable
Freya, 3-night trip

8/10 Very good

Very peaceful place.
Amy, 2-night trip

8/10 Very good

Enjoyed staying here! Quiet and comfortable. I think it would be a lot easier to get around if stayed in Gora though. Also didn’t realize it was a shared bath (no shower/bath in room) but it was nice. There is also an additional fee you have to pay at the property for the bath (hot springs).
Stephanie, 3-night trip

8/10 Very good

Acceptable stay for the price paid

A stay on the cheaper side of the usual Hakone pricing. Very big room. The public bath was not well maintained, and therefore not enjoyable to use. Location is not ideal but not a big issue if you have a car available.
Rasmus, 2-night trip

10/10 Exceptional

The onsen is amazing.
Luis, 1-night trip

8/10 Very good

Not the cleanest place I’d ever stayed in and it’s definitely dated but you get what you pay for. The rooms are huge western size, more than enough room for two people and to spread luggage everywhere too. The gentlemen on reception was very polite and helpful, had a translation device to hand for a few of my more complex requests.
Rhys, 1-night trip

10/10 Exceptional

We enjoyed our stay. Quiet, quaint, simple and still room for 4 (2 parents 2 teens). It's a great location for the lake activities. A car rental is recommended.
Dawn, 2-night trip

8/10 Very good

Really near with the ropeway and cruise stop.
Hoa, 1-night trip

10/10 Exceptional

I stayed in the dormitories for 2 nights, at a pretty cheap price, considering they have onsen inside. Very clean and friendly staff. 100% recommended.
2-night trip

8/10 Very good

Great location near Cable car and Ashinoko. Spacious rooms but vending machine were only food options in the hotel. Coffee making facilities in room Would be great.
Gina, 3-night trip

10/10 Exceptional

Very comfortable. Vito was super helpful at the front desk too.
2-night trip

10/10 Exceptional

It's quiet new the hotel, and friendly staff (we were sorry for late because did not check the email carefully late check in is 10pm, but the staff was waiting for us). If you drive, will be a very good option to stay at this hotel, covenience for sights seeing.
LAU, 1-night trip

6/10 Good

Not very easy to find. It was Ok to spend only 1 night
carla, 1-night trip

8/10 Very good

The building was old but very well furnished! Comfortable rooms, spacious. The onsen was fantastic. The guest house was understaffed, but the receptionist was kind. I would absolutely reccomend this place to stay, especially to make use of the Hakone FreePass! The Ropeway and the pirate ship were 15 minites away walking and the bus stop for the H and J lines were right outside the property.
Sophie, 2-night trip

8/10 Very good

Personal at Reception Not very friendly
Martin, 2-night trip

10/10 Exceptional

Property was great! Older, but in very good shape. The town is small, and there was only one restaurant open for dinner.
John, 1-night trip

10/10 Exceptional

Perfect room is quiet location. Need to drive.

6/10 Good

We didn't feel welcome at all. We arrived a little early with a little kid. Unfortunately we could not check in an hour before check in time even so the room was ready. No reason, no explanation. The hotel seems very money oriented. Everyone has to pay an extra fee for the onsen, even if you don't plan to use it. You have to pay if you want to leave your bags a couple hours after check-out.
Janna, 2-night trip

10/10 Exceptional

This is the great hotel with bigger room than others hotels I got in Japan trip. Nice bathroom with all supplies you need. Easy to walk to Togendai station and bus station. The locals restaurant are closed around 5pm.
Dat, 2-night trip

2/10 Poor

I reserved the room for 2080 Yuan at expedia.com. But when I got in the hotel, told me the charge is 2140 Yuan, 600 Japan Yuan difference, hotel didn’t give any explanation. Also in the room all of powers and power sockets by inserting room key to turn them on, that means you have keep lights on when you are sleeping if you use power plug to charge phone or connect sleep machine, that make me crazy.
xing, 2-night trip