Our stay was great but there were some small minor issues. We had a problem with our key, but the front desk was able to resolve the issue. During our stay- there were only 3 towels for a room of 6 and it took some time to get more towels. The pool was dirty. The hotel phone had busy signal and we had to go down to talk to front desk. The hotel seemed short staffed but everyone was very nice and overall it was a great price.
Autumn
Autumn,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 31 日
Broken elevator took forever to get to the room or the lobby. Had to walk under a leaking roof to access the stairs. Stop serving breakfast at 9 AM. Ridiculous.
Marc
Marc,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 28 日
Habitación limpia y buen estado
Ofelia
Ofelia,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 24 日
Called one night to get towels and change of sheets since the room was not cleaned at all even though they say a full cleaning after 3 nights. I called around 8pm and they said someone will bring it up. Waited until bedtime of 10:30pm and no one showed and no one answered the phone after calling multiple times in the meantime. Breakfast is not great and one morning there’s no plates. Hallway bathroom has no soap for days. Overall probably the worst Hyatt place we’ve stayed at.
Hua
Hua,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 23 日
Nice staff, accommodating. Breakfast was pretty standard, nothing special . Good hotel location
Jorge
Jorge,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 16 日
Excelente hotel, ubicación, desayuno, tamaño de habitación todo bien
Hugo
Hugo,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 15 日
Phillip front desk is amazing. Made our stay very nice
Patti
Patti,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 14 日
Very nice and I am very picky. Only one downfall to this hotel. Elevators are horrible! If you have a place to be you better give yourself and extra 20 minutes! Phillip at front desk is amazing.
Patti
Patti,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 13 日
Staff was outstanding !!!!!! Specifically Phillip !!!!! Simply amazing
Patti
Patti,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 10 日
It was ok
Juventino
Juventino,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 8 日
Yes
Michael
Michael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 7 日
Cameron
Cameron,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 6 日
Carter
Carter,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 5 日
Nice family room was nice! Everything was clean and in good condition!
Kelly
Kelly,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 4 日
The pool was filthy. Had algae across the surface. Breakfast was limited. They do not serve the Mickey waffles as shown in the images. They gave our room away that we had booked for 6 months. We had to stay in a small room our first night even though we paid for a suite. Front desk people said they couldn’t help because they weren’t “trained properly”. Overall a terrible experience.
Savannah
Savannah,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 2 日
Nice and clean Hotel Great location close to Disney
Withman
Withman,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 1 日
Staff and location. The breakfast buffet should be extended until 10 am on weekdays.
Mildred
Mildred,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 29 日
Alexis
Alexis,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 28 日
Paul
Paul,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 27 日
The staff was cool. The iron and ironing board coukd be upgraded. The rest kf the hotel was jice. The amenities were good.