I stayed at the Sonder Hotel from July16-20, 2025. This location was located at 628 S. 5th Ave in Philadelphia, Pennsylvania. Unfortunately, the experience was disappointing. The room was musty, and I had to bat away gnats and flys the entire stay. The second floor was very humid compared to the other floors that I visited for comparison. This is probably the reason for the excessive number to gnats and flys that I had to compete with. With these varmints it was very hard to eat or have drinks in the room.
When I arrived I could not gain access to the hotel. I begin to wonder if this was really a hotel. There was not access to the hotel unless you downloaded the SONDER app. When I downloaded the app I was prompted for the confirmation.The confirmation number I was using was incorrect. Fortunately, I maintenance person was beginning his work shift and allowed me access. Still trying to figure out where and how to check in was very confusing. Eventually, a person that was sitting in an office came out to assist me. She told me that the confirmation number that I was using was a third party confirmation number and that would not work. She found my reservation and provided me with a room. This room was not to my expectations. This room was smaller than my dormitory room back in 1983. This room had a bad odor coming from the refrigerator; the coffee maker brewed coffee grounds in the cups with every cup of coffee I made; the shower took 15 minutes to warm up to a warm temp.
Glenn
Glenn,4 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 17 日
Meh. Not a fan of the unstaffed "sonder" concept.
No hot water for first day of stay. Ceiling dripped water in bathroom the entire stay, despite someone interrupting an afternoon nap to supposedly fix it. There is no one to complain to, just an app chat function which was pointless when there is no staff onsite. I would have left and found another place if there would have been someone to give me a refund.
Rik
Rik,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 16 日
Torinn
Torinn,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 16 日
Diogo
Diogo,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 10 日
It was totally easy to key in the code and get into the building and the elevator and the room. Lots of good food options nearby. Easy and convenient to store luggage in the basement.
GERALDINE
GERALDINE,4 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 10 日
Rachael
Rachael,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 5 日
the room and building was very clean and easy to access. the location was great as far as being able to walk to bars, restaurants, etc. thermostat broke in the middle of the night which was annoying as it was pretty hot and i couldn’t do anything about it. there is no staff desk at the property.
Sarah
Sarah,1 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 7 月 3 日
Ryan
Ryan,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 1 日
Wir fanden das Ambiente (industrial Charme; tolle Dachterrasse, die zum Restaurant unten gehört und durch das Hotel erreichbar ist) und die großen, modernen Zimmer sowie das Preis-Leistungsverhältnis top. Man benötigt die App, aber das hat alles gur geklappt.
riem
riem,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Fantastic
Robert
Robert,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 30 日
I was skeptical about a hotel with no on-site desk for check-in, but the whole system worked and we got to our room without problems. Lucky we read the email that came several days before check in so that we could register with the Sonder App. The survey questions here are disingenuous expecting me to rate staff and service. What's up with that??