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Palms Hotel & Retreat By Palette London Romford

3.0 star property
Hornchurch hotel with spa and restaurant

Choose dates to view prices

Palms Hotel & Retreat By Palette London Romford features a nightclub and puts you within a 15-minute drive of Lakeside Shopping Centre. Guests will have free perks like WiFi and self parking.

Reviews

6.8 out of 10
Good

Popular amenities

  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Full-service spa
  • Nightclub
  • Breakfast available
  • Room service
  • Meeting rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Vending machine

Feel at home (6)

  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The current price is CNY507
CNY664 total
includes taxes & fees
Jan 4 - Jan 5, 2026

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Double Room

Standard Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Standard Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

Accessible Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Accessible Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Executive Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Hair dryer
Bathrobes
Private bathroom
Electric kettle
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridal Suite

Bridal Suite | Desk, soundproofing, iron/ironing board, free WiFi

Bridal Suite

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Hair dryer
Bathrobes
Private bathroom
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, soundproofing, iron/ironing board, free WiFi

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2

View all photos for Bridal Suite

Desk, soundproofing, iron/ironing board, free WiFi

Bridal Suite

  • Sleeps 2

View all photos for Executive Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Executive Double Room

  • Sleeps 2

View all photos for Standard Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

View all photos for Accessible Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Accessible Double Room

  • Sleeps 2

Similar properties

Bar (on property)
Gidea Park Hotel
  • Free parking
  • Free WiFi
  • Restaurant
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8.0 out of 10, Very Good, 319 reviews
The price is CNY534
CNY641 total
includes taxes & fees
Dec 26 - Dec 27
Gidea Park Hotel
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About the neighborhood

Map
Southend Arterial Road, Hornchurch, England, RM11 3UJ

What's nearby

  • Whitelands Dog Walking Area - 4 min drive - 1.7 km
  • Upminster Golf Club - 5 min drive - 4.0 km
  • ExCeL Exhibition Centre - 36 min drive - 30.6 km
  • O2 Arena - 41 min drive - 33.5 km
  • Tower Bridge - 51 min drive - 55.8 km

Getting around

  • London (SEN-Southend) - 36 min drive
  • Stansted Airport (STN) - 38 min drive
  • London City Airport (LCY) - 41 min drive
  • Heathrow Airport (LHR) - 84 min drive
  • Upminster Station - 4 min drive
  • Gidea Park Station - 5 min drive
  • Harold Wood Station - 22 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Costa Coffee - ‬5 min drive
  • ‪The Ardleigh - ‬18 min walk
  • ‪The New Garden Cafe - ‬6 min drive
  • ‪The Hub - ‬17 min walk
  • ‪McDonald's - ‬17 min walk

About this property

Palms Hotel & Retreat By Palette London Romford

Palms Hotel & Retreat By Palette London Romford features a nightclub and puts you within a 15-minute drive of Lakeside Shopping Centre. Guests will have free perks like WiFi and self parking.

At a glance

DONE

Hotel size

    • 138 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–9:30 AM
  • Restaurant
  • Room service (limited hours)

Working away

  • Meeting room
  • Conference space (270 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Picnic area
  • Terrace
  • Full-service spa
  • Nightclub
  • Lockers available
  • Banquet hall
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 79
  • Accessible airport shuttle
  • Upper floors accessible by stairs only
  • Thin carpet in room

Room amenities

Be entertained

  • 32-inch TV
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 12.99 for adults and GBP 12.99 for children
  • Airport shuttle service is offered for an extra charge of GBP 100 per person (one-way)

Children & extra beds

  • Airport shuttle for children between the ages of 2 and 17 costs GBP 100 (one-way)

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche

Also known as

Palms Hotel & Retreat By Palette London Romford Hotel
Palms Hotel & Retreat By Palette London Romford Hornchurch
Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch

Frequently asked questions

Are pets allowed at Palms Hotel & Retreat By Palette London Romford?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Palms Hotel & Retreat By Palette London Romford?

Yes, there's free self parking.

Is airport shuttle service offered by Palms Hotel & Retreat By Palette London Romford?

Yes, an airport shuttle is available. The charge is GBP 100 per person one-way.

What are the check-in and check-out times at Palms Hotel & Retreat By Palette London Romford?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11 AM.

Is there an onsite casino at Palms Hotel & Retreat By Palette London Romford?

No, this hotel doesn't have a casino, but Aspers Casino (25-min drive) is nearby.

What is there to do at Palms Hotel & Retreat By Palette London Romford and nearby?

Palms Hotel & Retreat By Palette London Romford has a nightclub and a spa, as well as a picnic area.

Are there restaurants at or near Palms Hotel & Retreat By Palette London Romford?

Yes, there's an onsite restaurant.

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Reviews

Palms Hotel & Retreat By Palette London Romford Reviews

6.8

Good

8.0

Cleanliness

6.6

Amenities

6.8

Staff & service

6.8

Eco-friendliness

7.6

Property conditions & facilities

Reviews

8/10 Very good

Really warm room with a comfortable large bed.
Karen, 1-night trip

10/10 Exceptional

Great for parking, fabulous meal in the restaurant
Cathrine, 1-night trip

2/10 Poor

Clean room poor customer service rude staff and loud atmosphere if you like peace don’t come here
Ceejay, 1-night trip

6/10 Good

Room was ok quite small considering the money you pay
Renee, 2-night trip

10/10 Exceptional

Excellent hotel.
Jacqueline, 2-night trip

10/10 Exceptional

Very clean, staff friendly snd professional. Would definitely stay again abd recommend the hotel to others
Margaret, 1-night trip

2/10 Poor

Check in takes way too long. The rooms are falling apart. Kettle in room but no teaspoons, milk or sugar. Place is full of dodgy people. Avoid.
Kevin, 1-night trip

8/10 Very good

Will stay again

Lovely clean hotel will stay again
Amanda, 2-night trip

10/10 Exceptional

loved it, well priced when other hotels were charging over £200 per night
Samsud, 1-night trip

8/10 Very good

Ideal location for what we wanted. Lovely clean hotel, recently renovated. Had just reopened when we visited, so a few teething issues, ran out of a lot of drinks, not enough breakfasts for people that had reserved a breakfast. Hotel was sold out due to Chelmsford part in the park. Overall lovely stay, some nice restaurants and bars,cafes close by.
Glen, 3-night trip

4/10 Fair

A clear contractors hotel carpark full of vans taking 4 spaces each so parking was a challenge. Front desk welcome poor. When they ask for a damage deposit before check in it says it all. Room had superficial clean, tv remote missing. Thin walls so you hear everything, no hand towel. Damages walls. Curtains don't meet….never again…
Mark, 1-night trip

6/10 Good

Wifi was non existent. Consequently TV didn't offer any stable channels and had no phone signal so went to sleep earlier than was expecting to
Neil, 1-night trip

8/10 Very good

Worth the money

Very helpful and friendly team. Room larger than expected. Bed was king size rather than a double and very comfortable. Bathroom very clean. Parking available. Overall excellent value. On the negative side, the Wifi is awful but it is being upgraded. And the reception for my.mobile was hit and miss.
Jacqueline, 2-night trip

10/10 Exceptional

Very clean and good service
Katie, 1-night trip

8/10 Very good

Rooms ok and comfy and clean only downfall the brewing facilities don’t get topped up had to ask
John, 3-night trip

10/10 Exceptional

Woman on the reception was very helpful and friendly.
Ben, 1-night trip

8/10 Very good

The main bar was out of use as they had a private function on
Tom, 1-night trip

10/10 Exceptional

Very clean and tidy
Ben, 2-night trip

10/10 Exceptional

Nicely appointed room and entrance area. Handy location with good access to the motorway network. Would stay here again. Large car park to the front of the premises.
David, 1-night trip

8/10 Very good

Staff friendly, room spacious and clean, bar area very nice. Breakfast although a good selection was poor. I asked for 1 poached egg on a toasted muffin first one was more like a hard boiled egg so sent this back, second one not much better.
Pamela, 1-night trip

2/10 Poor

Everything was ok except the doors in the corridor when you open them make the loudest noise when they close and keep you awake all night long ..
Inez, 1-night trip

8/10 Very good

Sound-proofing not good. I could still hear conversations in the early hours of the morning. When I awoke the next day at 06.45, the talking was still audible. I stayed at this hotel to be close to my work in Chelmsford. The breakfast was good but a 07.00 start would be better, especially for the next few years while the new Gallows Corner is being built.
Gary, 1-night trip

6/10 Good

Staffs where good but the standard was not what I was expected to be honest.
Cedric, 1-night trip

6/10 Good

The place was very noisy. The cleaning will start knocking your door at 9 or 10am not knowing if you’ve slept late,
Cedric, 3-night trip

10/10 Exceptional

Two the young lady on front desk 10 out 10

The young lady on front desk was amazing she was helpful and professional the rooms a clean.over all amazing stay and a big thanks to the two cleaners they was brilliant.I will definitely recommend this hotels
Spencer, 1-night trip