The view from my room was incredible, the room was spacious, great comfortable bed and good bathroom. The sheets had a few marks on them when I arrived but otherwise the room was great. The reception guy however... reception was unmanned every one of the 5 times I went down and 2 calls to the reception desk both went unanswered. When I arrived to an empty reception desk, there was no way to call anyone and I just had to wait 10 mins. After waiting, he appeared but then served another guest who came over a minute or so after he did before acknowledging me. He then tried to take my credit card away to put 'on file during my stay' instead of taking a deposit, which I refused to let out of my sight. After asking for a late checkout, he then tried to charge me to check out at 11am, which is literally the normal checkout time on the website. Terrible customer service and I won't be booking again any time soon.