Room dirty, breakfast staff unhelpful and rude, buffet breakfast messy and poorly managed
John
John,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 21 日
Pillows are terrible and had a noisy night with a Xmas party downstairs
Yang
Yang,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 16 日
Staff very nice. Room clean with nise sea view as advertised. Wife is a Blue Badge holder and they reserved a parking space for us. Only gripe is it's supposed to be a 4 star hotel but it didn't have a Smart TV. I brought this up and the receptionist apologised and said they were in the process of upgrading the TVs to SMART, but were currently doing the unoccupied rooms. Otherwise would've given 5 stars for our experience.
Steve
Steve,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 12 日
H M
H M,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 12 日
Great staff, good facilities. Room was spotless.
H M
H M,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 12 日
Last minute booking. Hotel was really busy and parking was a nightmare. However, the Reception staff were very helpful in suggesting local car parks to try.
We had a family room - it was very comfortable and had everything that we wanted. Public areas were cosy and welcoming.
This is our new favourite place to stay in Bournemouth.
Colin
Colin,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 10 日
The room was great, sea view, very clean. We had to ask for extra bedding for the sofa bed.
We asked for two glasses of tap water from bar but no plastic glasses?? The same bar, different staff member, gave us a glass the next day with no issue at all. No veggie option for sandwiches on the menu and bar staff refused to ask chef if it was possible.
Disappointing food menu.
Julie
Julie,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 8 日
ramona
ramona,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 7 日
Himanshu
Himanshu,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 2 日
Kieran
Kieran,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 29 日
Overall very good experience. In particular the staff is extremely welcoming and helpful
SYLVAIN
SYLVAIN,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 25 日
Very helpful and cheerful staff. Could not do enough to help make our stay
Jason
Jason,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 14 日
Location of the hotel and the view out to the see were superb.
Patrik
Patrik,3 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 11 月 3 日
Service from start to finish was exceptional, ipgraded to a seaview room, made effortlessly by the wonderful Maggie on reception, alresdy looking forward to our return
anthony
anthony,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 3 日
Sarah, one of the check in staff on main reception, was absolutely excellent. Outstanding customer service. The hotel was clean, spacious and perfectly laid out and I had a great stay.
Peter
Peter,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 28 日
The room was nice and clean, There wasn’t much shampoo or conditioner provided, and the some staff didn’t seem very willing to help.”
Isanka
Isanka,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 22 日
We had a beach view room - truly one of the best views we’ve had at a hotel before. I stayed with my partner and our dog. It was a trip for my birthday - I put this on the booking and when we got to the room they had put out complementary drinks, snacks and a plate with ‘happy birthday’ written on it with chocolate with a few chocolate dipped strawberries and a red velvet cupcake - a lovely touch! Overall a lovely hotel. However two things to note - dogs aren't allowed in all rooms - I called ahead to check before booking and was told dogs are allowed in all rooms, so booked a sea view room. I called to see if we could have the same room for both the nights we stayed (we used vouchers so had to make two bookings) and then just checked that the dog was also on the booking. This is how I found out that dogs in fact are only allowed in certain rooms. The hotel did honour the booking after discussion (I told them I was told we could stay in any room). Secondly, it’s £15 per day for parking (and we were told this was a discounted price) which I think is extortionate - I think parking should be included in the room price. Would stay again, but a few things to be aware of for future bookings!
Zoe
Zoe,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 21 日
This was our 4th stay here we always stay when visiting Bournemouth. Clean room offered a sea view very efficient welcoming staff. Don’t tend to eat in hotel as cheaper options in town. On this occasion we did think choice of tea and coffee in room less than we have had previously.
Lisa
Lisa,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 21 日
We upgraded our room as room with hotels.com looked over back car park so we upgraded to sea room
Pauleen
Pauleen,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 19 日
Thomas
Thomas,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 19 日
Peter
Peter,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 13 日
Superb Location….a little let down.
Very clean generally smart hotel.
Big room with fabulous sea view.
Great bathroom, nicely furnished.
Superb cliff top position.
Downsides…..
£15 to park on top of the room rate is frankly extortion
Bar service on Saturday night was very slow and the bar person couldn’t even manage please and thank you.
Breakfast was chaos. Freezing cold baked beans, constant wait for eggs with no sign of a chef. Hot drink service very slow and was told we would have to pay for a second coffee. Needless to say we didn’t