We came back from our event, the bathtub was filled with sewer water. The whole room smelled like a sewer. We talked to the front desk and they told us there were no more rooms so we had to stay in the room we had.
So, after a day of walking around LA, we were unable to bathe at all and were forced to sleep in a room that smelled like feces.
The night of the incident, Joshua was very understanding and told us the management would handle it in the morning.
So, in the morning, I asked to talk to management. When I was greeted by the manager in the morning, first, she was rude and not understanding at all. She had called me that day and asked for permission for the plumbers to enter the room. I gave permission. So this tells me that there was a KNOWN issue with the room we were staying in, but after the plumbers left there was no plan in place for us to move rooms. They must have seen the poop water in the room.
When I talked to the manager, she said that since she had left me a message (a message I never received) that it was not her or the hotels fault. There is nothing she can or should do for us. She then said that she had messaged the night manager to give us another room, but the night manager did not see the message so its not her fault. She constantly blames others on staff without making any attempt to rectify what the HOTEL did to our room.
I want my money back for the night of misery that the hotel put us through. The hotel DAMAGED our room.