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Sheraton Grand Chicago Riverwalk

4.0 star property
Riverfront hotel with 3 restaurants, near Michigan Avenue

Choose dates to view prices

Experience the vibrant energy of Sheraton Grand Chicago Riverwalk, nestled near Millennium Park and John Hancock Center. This hotel offers a unique blend of convenience and relaxation with its grocery store, 3 restaurants, coffee shop/cafe, indoor pool with sun loungers, garden and dry cleaning/laundry services.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Parking available
  • Free WiFi
  • Restaurant
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 2 bars/lounges
  • Indoor pool
  • Breakfast available
  • 24-hour fitness center
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Business center
  • 43 meeting rooms
  • Terrace

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Garden
  • Terrace
  • Daily housekeeping
The current price is CNY1,177
CNY1,627 total
includes taxes & fees
Jan 25 - Jan 26

Why we love this property

Culinary choices galore
A trio of restaurants serves American cuisine alongside 2 bars and a cafe. Vegan, vegetarian, and continental breakfast options satisfy every palate.
Dreamy sleep experience
Every guestroom features a pillowtop mattress, down comforter, and pillow menu. Blackout drapes ensure guests enjoy uninterrupted slumber.

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Room, 2 Double Beds

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds

8.6 out of 10
Excellent
(104 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillowtop bed
Blackout drapes/curtains
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed

8.6 out of 10
Excellent
(65 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillowtop bed
Blackout drapes/curtains
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, River View

7.8 out of 10
Good
(60 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillowtop bed
Blackout drapes/curtains
  • 31 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View | Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed, River View

8.6 out of 10
Excellent
(74 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillowtop bed
Blackout drapes/curtains
  • 31 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillowtop bed
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillowtop bed
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Double Beds

Family Room, 2 Double Beds | Down comforters, pillowtop beds, in-room safe, desk

Family Room, 2 Double Beds

8.4 out of 10
Very good
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Pillowtop bed
Day bed
Blackout drapes/curtains
  • 33 sq m
  • River view
  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Down comforters, pillowtop beds, in-room safe, desk

Junior Suite, 1 Bedroom

8.4 out of 10
Very good
(12 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillowtop bed
  • 48 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom, Lake View

Executive Suite, 1 Bedroom, Lake View | Down comforters, pillowtop beds, in-room safe, desk

Executive Suite, 1 Bedroom, Lake View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Pillow menu
  • 57 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillowtop bed
Blackout drapes/curtains
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Pool Access (River View)

Suite, 1 Bedroom, Pool Access (River View) | Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Pool Access (River View)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillowtop bed
Blackout drapes/curtains
  • River view
  • Sleeps 7
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Lake View

Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Lake View

7.0 out of 10
Good
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Pillow menu
  • 66 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillowtop bed
Blackout drapes/curtains
  • 31 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Pillow menu
  • 66 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillowtop bed
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds (Mobility Accessible, Tub)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillowtop bed
Blackout drapes/curtains
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillowtop bed
Blackout drapes/curtains
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillowtop bed
Blackout drapes/curtains
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillowtop bed
Blackout drapes/curtains
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillowtop bed
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

2 bars/lounges
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  • Parking available
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9.4 out of 10, Exceptional, 3,437 reviews
The price is CNY1,093
CNY1,488 total
includes taxes & fees
Feb 8 - Feb 9
Hyatt Regency Chicago
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About the neighborhood

Map
301 E North Water St, Chicago, IL, 60611

What's nearby

  • Michigan Avenue - 5 min walk - 0.5 km
  • Millennium Park - 6 min walk - 0.6 km
  • Chicago Riverwalk - 8 min walk - 0.7 km
  • Grant Park - 9 min walk - 0.8 km
  • Art Institute of Chicago - 12 min walk - 1.1 km

Getting around

  • Chicago Midway Airport (MDW) - 38 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 49 min drive
  • Chicago, IL (PWK-Chicago Executive) - 57 min drive
  • Chicago Halsted Station - 5 min drive
  • Millennium Station - 12 min walk
  • Chicago Van Buren Street Station - 21 min walk
  • Grand Station (Red Line) - 12 min walk
  • Randolph-Wabash Station - 14 min walk
  • State Station - 14 min walk

Restaurants

  • ‪Swissôtel - ‬5 min walk
  • ‪American Craft Kitchen & Bar - ‬5 min walk
  • ‪Northman Beer & Cider Garden - ‬5 min walk
  • ‪Sheraton Club Lounge - 33 Floor - ‬4 min walk
  • ‪Swissôtel Chicago Lobby Lounge - ‬4 min walk

About this property

Sheraton Grand Chicago Riverwalk

Sheraton Grand Chicago Riverwalk puts you in a great location, within just a 10-minute walk of Michigan Avenue and Chicago Riverwalk. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Shulas Steak House, one of 3 restaurants, which serves American cuisine and is open for dinner. Other highlights include 2 bars/lounges, a 24-hour fitness center, and a fitness center. Fellow travelers love the helpful staff and central location. The property is just a short walk to public transportation: Grand Station (Red Line) is 12 minutes and Randolph-Wabash Station is 14 minutes.

At a glance

DONE

Hotel size

    • 1218 rooms
    • Arranged over 34 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-out available
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 75 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • WiFi in rooms*
LOCAL_PARKING

Parking

    • Covered onsite self parking (USD 75 per day; includes in/out privileges)
    • Wheelchair-accessible parking on site
    • Height restrictions apply for onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 6:30 AM–11:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Shared microwave
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Grocery/convenience store

What to do

  • Beach nearby
  • Golfing nearby

Working away

  • Business center
  • 43 meeting rooms
  • Computer station
  • Conference space (125000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • An indoor pool
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 48
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 8 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 49
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Front entrance ramp
  • Wheelchairs available on site
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Toilet grab bar height (inches): 35
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • High pile carpet in room

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels
  • Netflix
  • Streaming services
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Pillowtop mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Shulas Steak House - This steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar.
LB Bistro and Patissere - This bistro specializes in American cuisine and serves breakfast and lunch. Open daily.
Link - This café specializes in American cuisine and serves breakfast and lunch. Open daily.
Chicago Burger Company - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
ChiBar - This bar specializes in American cuisine and serves dinner and light fare. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Destination fee: USD 35.22 per accommodation, per night

Optional extras

  • WiFi is available in guestrooms for USD 14.95 per day (rates may vary)
  • Continental breakfast is offered for an extra charge of approximately USD 32 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 25 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 0 per pet, per day

Parking

  • Covered self parking costs USD 75 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:00 PM

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Sheraton Chicago Hotel & Towers
Sheraton Chicago Towers
Chicago Sheraton
Sheraton Grand Chicago Hotel
Sheraton Grand Chicago
Sheraton Grand Chicago
Sheraton Chicago Riverwalk
Sheraton Grand Chicago Riverwalk Hotel
Sheraton Grand Chicago Riverwalk Chicago
Sheraton Grand Chicago Riverwalk Hotel Chicago

Frequently asked questions

Does Sheraton Grand Chicago Riverwalk offer free cancellation for a full refund?

Yes, Sheraton Grand Chicago Riverwalk does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Sheraton Grand Chicago Riverwalk?

Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 10:00 PM.

Are pets allowed at Sheraton Grand Chicago Riverwalk?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 75 lbs per pet. There's a charge of USD 0 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Sheraton Grand Chicago Riverwalk?

Yes. Self parking costs USD 75 per day.

What are the check-in and check-out times at Sheraton Grand Chicago Riverwalk?

Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.

Is there an onsite casino at Sheraton Grand Chicago Riverwalk?

No, this hotel doesn't have a casino, but Bally's Casino Chicago (12-min walk) is nearby.

What is there to do at Sheraton Grand Chicago Riverwalk and nearby?

Sheraton Grand Chicago Riverwalk has 2 bars and an indoor pool, as well as a 24-hour fitness center and a garden.

Are there restaurants at or near Sheraton Grand Chicago Riverwalk?

Yes, there are 3 onsite restaurants, featuring alfresco dining and American cuisine.

What's the area around Sheraton Grand Chicago Riverwalk like?

Sheraton Grand Chicago Riverwalk is located by the river in Downtown Chicago, a short 5-minute walk from Michigan Avenue and 10 minutes' walk from Chicago Riverwalk. Travelers say the local area is good for shopping and very central.

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Reviews

Sheraton Grand Chicago Riverwalk Reviews

8.6

Excellent

9.0

Cleanliness

9.6

Location

8.8

Staff & service

8.6

Property conditions & facilities

What guests liked

  • The property's gym was well-equipped and offered a great view of the river. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Location
Service staff
View
River
Parking
Refrigerator
Restaurant
Bed
Amenities

Reviews

10/10 Exceptional

Very clean staff was amazing
Sarah, 1-night trip

10/10 Exceptional

We stayed one night and we cannot wait to come back and stay even longer next time! The views from our room were spectacular. The staff were friendly and the rooms were very clean. We loved that the lobby was beautifully decorated for the holidays.
Lauren, 1-night trip

8/10 Very good

Everything was good
Baskaran, 2-night trip

10/10 Exceptional

Pleasant
Daniel, 1-night trip

10/10 Exceptional

Great job Sheraton! I booked 3 rooms for my family to celebrate NYE and my birthday. At check in, the staff was excellent and hooked us up with 2 river view rooms so we could enjoy the fireworks. It was magical. We had access to the club lounge, which I highly recommend. The hotel was well organized and staffed properly. We were very pleased with out stay
Leanne, 1-night trip

10/10 Exceptional

Didn't have breakfast! Staff was wonderful!!!
Antonia, 1-night trip

8/10 Very good

All of the above.
Lisa, 2-night trip

10/10 Exceptional

Beautiful hotel & great location on riverwalk. Our door wouldn’t fully close
Lisa, 3-night trip

10/10 Exceptional

Really nice comfy hotel with friwndly helpful staff
ian, 2-night trip

4/10 Fair

Needed reservations for dinner while staying at the Hotel. View was not what I asked for.
Jose, 1-night trip

10/10 Exceptional

Great stay as always!!
Jay, 1-night trip

10/10 Exceptional

Our stay was perfect.
Emilie, 1-night trip

10/10 Exceptional

We didn’t eat breakfast there.
Megan, 3-night trip

10/10 Exceptional

Great location
Charles, 1-night trip

10/10 Exceptional

Check in was quick and easy- staff was courteous and helpful. Would have been helpful: more specific/accessible info on where pool is, and how elevators work. The sign stating you need to use the room key to access your floor is on the opposite side of the elevator than the part where you scan the key. Had to google where the pool was.
Mold in the pool area, along with moisture damage. This made us avoid the pool area more than we would have liked to.
Krista, 2-night trip

10/10 Exceptional

Great place to stay in Chicago!
Kathleen, 4-night trip

6/10 Good

Room was okay, the TV service was terrible, One night after being exhausted just wanted to watch the football game in the room, No TV service, then the next night it went out at 8 pm! Would not expect that from such a nice hotel
Kim, 2-night trip

8/10 Very good

Check in was amazing the hiy gave me recommendations on places to eat and they all were on point
Taniesha, 3-night trip

6/10 Good

Dust in room, cracks on wall, laundry left in room from previous party.
Laura, 1-night trip

10/10 Exceptional

great local spot!
Petra, 1-night trip

8/10 Very good

Checkin was a bit slow, but it was nye. I asked concierge for tylenol and the only option was a $9 sample size. I would expect better from a luxury hotel.
Tiffany, 1-night trip

8/10 Very good

Decent hotel
Dionna Ponce, 3-night trip

10/10 Exceptional

Excellent location, I would choose Sheraton again
Hector, 2-night trip

10/10 Exceptional

Concierge was very helpful and the hotel was within walking distance to every where we wanted to see
Sopon, 2-night trip

10/10 Exceptional

Close to all places
Fernando, 2-night trip