Does HOTEL MASTAY jingumichi offer free cancellation for a full refund?

Yes, HOTEL MASTAY jingumichi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at HOTEL MASTAY jingumichi?

Yes. Parking spots may be limited.

What are the check-in and check-out times at HOTEL MASTAY jingumichi?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

What is there to do at HOTEL MASTAY jingumichi and nearby?

HOTEL MASTAY jingumichi has a spa.

Does HOTEL MASTAY jingumichi have private hot tubs?

Yes, each apartment has a jetted bathtub.

Does HOTEL MASTAY jingumichi have a kitchen or kitchenette?

Yes, there is a kitchen which also includes a toaster, a griddle, and cookware.

What's the area around HOTEL MASTAY jingumichi like?

HOTEL MASTAY jingumichi is a short 3-minute walk from Higashiyama Station and 9 minutes' walk from Heian Shrine.

HOTEL MASTAY jingumichi, Kyoto: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Aug 31, 2025

Kyoto Family Vacation

We truly enjoyed our stay at Hotel Mystay. The staff was super friendly and accommodating, the room fit our family if 6 perfectly and the Hotel is in a great location!

Crystal, 8-night trip

10/10 Exceptional

Jun 11, 2025

Hotel Mastay Jingumichi was great, rooms spacious by Japanese standards, clean and comfortable, everything modern and updated. Staff were always patient, super helpful.

Linda, 2-night trip

10/10 Exceptional

Jun 30, 2025

Big room for our family of 4. Washer dryer was helpful. Super friendly front desk staff. Close to the subway and all food options you could desire.

Meredith, 3-night trip

10/10 Exceptional

Feb 19, 2024

Great Stay

Very spacious and comfortable space, well-equipped for daily life, great location

HUI MIN, 3-night trip

10/10 Exceptional

Apr 21, 2025

Perfect for a family of four. Beds were great, the space was plenty (especially for Japan), and it had great amenities like a washer/dryer, separate toilet and bathroom. And full kitchen. The location was also great: near a subway line and also close to the philosophers walk. Lawsons downstairs also helped This is a place for travelers who want higher end accomodations but don't need onsite facilities like a restaurant

andrew, 6-night trip

10/10 Exceptional

Jul 9, 2025

The shower room and bathroom not close to each other. There is a washing machine inside but the dryer makes ur clothes wrinkles.

Soesani, 8-night trip

6/10 Good

Apr 5, 2025

Over-rated establishment

On duty staff could not communicate in English on check-in. When asked if we could use the bathroom when picking up our luggage prior to leaving Kyoto on check-out, the female staff on duty refused and said no. Told me that Mastay only has bathroom in suite and staff bathroom could not be used by hotel guests.

3-night trip

10/10 Exceptional

Apr 20, 2025

A fully equipped and comfortable serviced apartment, complete with an in-unit washer and dryer located in the bathroom. I really appreciated the modern tech features in the bathtub and toilet—they were a nice touch. The infant cot provided was clean and cozy, and they even included a diaper bin, which was very thoughtful. However, there were a few downsides. The room didn’t offer much of a view, and the hanging lamp above the wall art in the living area was quite obstructive—I bumped into it multiple times. Additionally, the layout lacks separation between the bedroom and the kitchen/living space. This means if you cook, the smell lingers throughout the entire apartment. And once the baby is asleep, it’s hard to do anything else since there’s no door to block light or noise from the living area.

Boon Jun, 4-night trip

10/10 Exceptional

Sep 23, 2023

First and foremost, the staff were very helpful and also spoke excellent english. Any time you are in another country, you should not take it for granted that you will have an easy time communicating, and my review would still be 5 stars without it. Staff are able to assist with restaurant reservarions, transportation, and luggage courier services. A short walk from the subway, transport to kyoto station and nara were simple. Short walk to multiple temples. Short walk to pontocho dining street and lots of other hreat restaurants.

Joseph, 4-night trip

10/10 Exceptional

Nov 2, 2023

This was a spacious, comfortable and unique property in a good location. It was immaculately clean. There is a Lawson store next door and a number of good restaurants nearby. It is in walking distance to the Heian Shrine and Nanzenji Temple. Bus stops are just outside and subway stations are very close. The hotel is on a busy street, but the room is well insulated and very quiet. It has a washing machine that is supposed to also function as a dryer, but we didn’t have much luck with the dryer part. There is an enclosed balcony where you can hang clothes to dry, as well as a big closet and a pole in the bathroom. The staff was polite and competent enough in English to be helpful. Taxis had a hard time finding it and I began to use the Higashiyama Hotel across the street as a recognizable landmark.

Catherine, 4-night trip

10/10 Exceptional

May 26, 2025

Très bel hôtel, silencieux, spacieux, avec un personnel très accueillant. Traduction anglaise fourni avec tous les appareils, café gratuit le matin, douche de très bonne qualité. Je recommande.

Florence, 7-night trip

6/10 Good

Oct 25, 2024

居心地はよかった食器や、調理器具が汚かった

??, 1-night trip

8/10 Very good

Jun 9, 2024

Koji, 1-night trip

10/10 Exceptional

Feb 27, 2024

お部屋にキッチンと乾燥機能付き洗濯機が有り、子供連れでも快適でした。キッチンには、カラトリーセット、調理器具、電子レンジ、二口のIHクッキングヒーターも揃っていました。足を伸ばして入れるバスタブは、追い焚き機能付き。中期、長期の滞在に適している素敵なホテルでした。

???, 2-night trip

10/10 Exceptional

Sep 25, 2023

Karrie, 2-night trip

10/10 Exceptional

Feb 1, 2020

出張にもオススメ

出張で利用しましたが、ダイニングテーブルで快適にテレカンファレンスができ、部屋も綺麗で、とても満足しました。

Hiroyuki, 2-night trip

10/10 Exceptional

Jan 6, 2020

ロビーにトイレや喫煙所があれば尚良し

1-night trip

10/10 Exceptional

Jan 5, 2020

We had a lovely stay at Hotel Mastay. The hotel is in a great area and has some great restaurants nearby. Only a short walk to Ginza. The room was comfortable and was so lovely to have a living/dining/bedroom and laundry. Only thing I would comment on is for the Front desk to explain how the shower works and the washing machine as this was written in Japanese

4-night trip

10/10 Exceptional

Oct 22, 2019

オシャレで落ち着きます

アパートタイプのホテルで家族で好きなものを作って食べ、ゆっくりするのが今一番の楽しみです。その中で全てが新しく綺麗で、作りやあるもの１つ１つがおしゃれで使いやすく、とても良かったです。残念なことはやはり京都は駐車料金が高すぎることです。しかもこの辺りは更に高い‼️駐車場が3台しかないとの事で、ホテルの方が忙しい中外にまで出て案内してくれました。その心使いに感謝します。ありがとうございました。

1-night trip

HOTEL MASTAY jingumichi

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