First-time guests should consider alternatives. Returning guests who remember this hotel fondly should be aware that the experience has materially changed. This hotel is no longer what it once was. Possibly due to changes in management, the overall experience has declined noticeably.
We stayed here 4–5 times since 2018 and previously had consistently excellent experiences. Unfortunately, that standard was not maintained during our most recent stay. Front desk staffing felt stretched, and service came across as more transactional than attentive.
We paid over €700 per night for a “romantic” canal-view room, but the room was small, dated, and quite noisy, and did not match the same room category we had booked in the past. After raising our concerns with multiple staff members about the mismatch between what was booked and what was provided, we were moved to a different room that typically sells for half the price, without any refund or additional consideration such as breakfast or a goodwill gesture.
At check-in, we were also advised that booking directly rather than through a “third-party website” would have been preferable, which was disappointing to hear as a returning guest.
Our concerns at both check-in and check-out—referencing our prior stays—were met with limited engagement. After three nights, it was clear that the hotel no longer delivers the level of value or experience it once did.
If you stayed here years ago and enjoyed it, be aware the experience has changed.