Very disappointed at the cleanliness and condition of the room. The surface by the tea making facility had dirty marks on it, the skirting boards had dust and marks on them. The carpet was bobbled by use and was uncomfortable to put bear feet on it, it was very worn!
The bathroom was so small it was borderline unusable.
The location of the hotel is great however I felt the room was very poor value. I have stayed in cheaper hotels in a similarly good location and had a much better room.
Aileen
Aileen,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 21 日
Room was perfect. Staff were lovely and helpful
Samantha
Samantha,1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 21 日
Room was awful , air con would not work and the room was very hot , opened windows to hear the awful sound of fans blasting all night and a horrible smell of food cooking
Kelly
Kelly,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 21 日
The room was very good. Barbara on reception was excellent.
Vivienne
Vivienne,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 21 日
Nice staff at check in. Room a decent size as was the bathroom. Bed comfy, duvet really nice, pillow a little big. Windows could do with some sound proofing. Bathroom needed a bit of a remodel, bath (with very low shower head) in dire need of replacement. Light bulb out over the bed, dust on the mirror - small attention to detail missing. Decent hotel for the main but for the price, had higher expectations.
Matthew
Matthew,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 16 日
So conveniently located, nice and clean. Friendly staff and surprisingly quiet up on 5th floor.
Victoria
Victoria,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 15 日
± got a tiny little room couldn’t get past the bed to get to the other side of the bed had to climb over the bed when complain they said they didn’t have any other rooms and that was a standard room. Originally I booked Radison blue Hotel at Leicester Square, but Hotels.com got it wrong and ended up at Houston Square instead when I phoned hotel.com about changing it they said I would have to pay an extra £800 even though it was their mistake, so I’m not happy at all with Hotels.com.
Amratlal
Amratlal,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 14 日
Staff were polite and the room was clean, however only tea available in our room, would have liked coffee. Room was a bit noisy from our bedroom window which felt like it was open but it wasnt. Lifts weren’t working in the hotel.
Debbie
Debbie,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 12 日
My stay was great. Hotel was clean, quite and staff was great.
Vanessa
Vanessa,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 11 日
it was very noisy as the room was above the restaurant. the room was cold and i couldn't get the heater to work.
Evangeline
Evangeline,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 7 日
Just the room , everything else was really good
Ian
Ian,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 7 日
A very tiny, tired room. Right by the lift so also noisy with an elderly air con unit which was also very noisy
Helen
Helen,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 6 日
Staff were really first class- very pleasant -
Gary
Gary,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 6 日
Noisy room no sound proofing on old sash windows. We cut short our stay
Ian
Ian,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 6 日
Very noisy room no sound proofing on OLD sash windows, we cut short our stay