I paid for a large VIP suite and got a regular room. They stole $600+ from me.
Ahren
Ahren,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 9 日
The receptionist was not very helpful. Did not show us where our room was or where other amenities around the hotel like the pool, or the bar are.
The hotel has a worn out and aged look, especially the carpet, the walls, the doors and the furniture.
In the bathroom the faucet was loose and leaked. The corners were dirty. Most of the electrical outlets’ plates were loose and very difficult to plug in your phone to charge. The sliding door of the balcony didn’t have a door handle. There was a sock from the prior guest under the couch, which we could easily see. The corners and behind the furniture was dirty. The walls and furniture had visible wear and damage. Over all would not stay there again.
Dave
Dave,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 8 日
It really was a suite, we had balcony view of the Christmas parade what a treat! The location cannot be beat, walking distance to everything Palm Springs, food shopping entertainment.
Katherine
Katherine,4 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 4 日
Hector
Hector,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 28 日
Shawn
Shawn,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 24 日
Robert
Robert,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 23 日
Przemyslaw
Przemyslaw,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 21 日
Horrible front desk, black woman and her 40s with entitlement issues that thinks it is ok for her to be rude because the world owes. Hotel looks cheap on the inside the picture outside has been edited please be sure not to use this hotel awwwful
Mike
Mike,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 17 日
Staff was helpful and kind getting an early check in coordinated. Only thing out of order was the TV did not work.
Richard
Richard,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 6 日
Kyle
Kyle,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 5 日
Joseph
Joseph,3 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 3 日
Staff was very courteous, rooms were clean, location is wonderful.
Lauren
Lauren,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 3 日
It was nice
Robert
Robert,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 2 日
We had a major plumbing issue. When waking up, the toilet was making noise; shortly after flushing, we experienced a major overflow. We were exposed to hazardous materials and were moved. We were not compensated, provided any refund, or acknowledged. The staff said this is a regular occurrence at this location. This is dangerous and disgusting.
Salina
Salina,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 1 日
Nice clean comfortable room.
Kenneth
Kenneth,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 25 日
Leah
Leah,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 20 日
Our stay at Hyatt Hotel was average at best. We have stayed at other hotels in PS for less, offering free breakfast and felt more comfortable in those hotels. Three issues we would like to bring up, besides the cost.
1. We were in a room across the street from the bar that kept us up most of the night with rowdiness and as elderly citizens, the staff should have known to place us on the other side of the hotel. It was not at full capacity.
2. There were obviously bed bugs as I was bitten 6 times in both my legs. Very disappointed! I insisted staff change the sheets which they did.
3. Parking, $30 a night and destination fee of $20 A DAY is really unnecessary and NOT likely to attract us to the Hyatt again. Disappointed to celebrate our 50 wedding anniversary at this hotel with these issues!
Frances
Frances,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 19 日
Sad to say!
The staff was nice! That’s it!
The rooms we had , were so old & not well kept! I think this place hasn’t been remodeled since the 70’s!!! The sofa was dirty , the walls banged up!! Everything felt dirty & old!!! Too bad! It’s sad, because I was excited to stay here & our group was so disappointed !
Ronelle
Ronelle,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 7 日
Luis Genaro
Luis Genaro,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 1 日
Hyatt Palm Springs needs an uplift
The hotel is drab. The room was outdated. The bathroom was outdated and had rust in the shower. When I called the front desk (3 times) nobly answered. They also do not offer valet parking.