Nestled near the train station, DoubleTree by Hilton Stoke on Trent offers a warm welcome with a coffee shop, garden, and bar. Guests can relax in the sauna or steam room, enjoy WiFi throughout their stay and savor breakfast at the restaurant. The helpful staff has left lasting impressions on previous guests.
Etruria Hall Festival Way, Stoke-on-Trent, England, ST1 5BQ
What's nearby
Waterworld - 2 min walk - 0.2 km
The Potteries Museum and Art Gallery - 15 min walk - 1.3 km
Regent Theatre - 18 min walk - 1.5 km
Victoria Hall - 20 min walk - 1.7 km
Staffordshire University - 2 min drive - 2.4 km
Getting around
Manchester Airport (MAN) - 44 min drive
Birmingham Airport (BHX) - 65 min drive
Stoke-On-Trent Station - 7 min drive
Longport Station - 8 min drive
Longton Station - 12 min drive
Restaurants
McDonald's - 4 min walk
Brindley Farm - Dining & Carvery - 10 min walk
Starbucks - 4 min drive
Toby Carvery - 6 min walk
Nando's - 8 min walk
About this property
DoubleTree by Hilton Stoke on Trent
Located near a train station, DoubleTree by Hilton Stoke on Trent is a great choice for a stay in Stoke-on-Trent. After splashing around at the indoor pool, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other highlights at this Edwardian hotel include a 24-hour fitness center, a sauna, and a steam room. The pool and helpful staff get great marks from fellow travelers.
At a glance
DONE
Hotel size
147 rooms
Arranged over 4 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in/out available
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
Late check-out subject to availability
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
No cribs (infant beds)
DONE
Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite self parking (GBP 7.50 per day)
Onsite RV/bus/truck parking (fees apply)
Wheelchair-accessible parking on site
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
Restaurant
Bar/lounge
Coffee shop
24-hour room service
What to do
Bicycle rentals nearby
Ecotours nearby
Hiking/biking trails nearby
Horse riding nearby
Ski area nearby
Ziplining nearby
Working away
Business center
11 meeting rooms
Coworking spaces
Conference center (129805 square feet of space)
Services
24-hour front desk
Concierge services
Luggage storage
Wedding services
Pool loungers
Facilities
Built in 1768
Safe-deposit box at front desk
Garden
24-hour fitness center
An indoor pool
Sauna
Steam room
At least 80% of food locally-sourced
At least 80% organic food
100% renewable energy
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Edwardian architecture
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
LCD television
Digital TV channels
Home comfort
Heating
Coffee/tea maker
Electric kettle
Iron/ironing board
Sleep well
Alarm clock
Bed sheets provided
Freshen up
Private bathroom
Bathtub or shower
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Eco-friendly cleaning products provided
LED light bulbs
Water-efficient showers only
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately GBP 15.00 to 16.95 for adults, and GBP 8.00 to 9 for children
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Cribs/infant beds are available for GBP 15.0 per day
Parking
Self parking costs GBP 7.50 per day
RV/bus/truck parking is available for an extra charge
Pool, spa, & gym (if applicable)
Pool access available from 6:30 AM to 8:00 PM
Policies
This property uses a grey water recycling system.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Also known as
Best Western Plus Stoke-on-Trent Moat House Hotel
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Moat House
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Western Plus Stoke on Trent Moat House
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Hotel Best Western Plus Stoke-on-Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Plus Hanley Moat House
DoubleTree by Hilton Stoke on Trent Hotel
DoubleTree by Hilton Stoke on Trent Stoke-on-Trent
DoubleTree by Hilton Stoke on Trent Hotel Stoke-on-Trent
Best Western Plus Stoke on Trent Hanley Moat House Hotel
Frequently asked questions
Does DoubleTree by Hilton Stoke on Trent offer free cancellation for a full refund?
Yes, DoubleTree by Hilton Stoke on Trent does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at DoubleTree by Hilton Stoke on Trent?
Yes, there's an indoor pool. Guests have pool access from 6:30 AM to 8:00 PM.
Are pets allowed at DoubleTree by Hilton Stoke on Trent?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at DoubleTree by Hilton Stoke on Trent?
Yes. Self parking costs GBP 7.50 per day. RV/bus/truck parking is available.
What are the check-in and check-out times at DoubleTree by Hilton Stoke on Trent?
Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at DoubleTree by Hilton Stoke on Trent and nearby?
During the winter, enjoy nearby recreation like skiing and return when the snow melts for cycling and hiking. Additional recreation nearby includes casino gaming, spelunking, and ecotours. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a 24-hour fitness center and a sauna. DoubleTree by Hilton Stoke on Trent also has a garden.
Are there restaurants at or near DoubleTree by Hilton Stoke on Trent?
Yes, there's an onsite restaurant.
What's the area around DoubleTree by Hilton Stoke on Trent like?
DoubleTree by Hilton Stoke on Trent is a short 2-minute walk from Waterworld and 17 minutes' walk from The Potteries Museum and Art Gallery.
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DoubleTree by Hilton Stoke on Trent Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.0/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Popular mentions
Room
Service staff
Breakfast
Children
Lobby
Family friendly
Food
Bed
Parking
Restaurant
What guests liked
Breakfast was a highlight with many guests praising its variety, quality, and delicious options. (48 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
Sep 5, 2025
Overall great stay, felt super clean and comfortable.
Tom
Tom, 1-night trip
10/10 Exceptional
Aug 24, 2025
An amazing experience with great ambience and good food
Rita
Rita, 2-night trip
10/10 Exceptional
Sep 7, 2025
The hotel was great, and the staff were very welcoming. The room was a great size, and the bed was super comfortable, and the breakfast was excellent with a great choice of hot and cold food.
shaun
shaun, 1-night trip
10/10 Exceptional
Sep 3, 2025
Good place for a short family stay
It was great.
Verified traveler
1-night trip
10/10 Exceptional
Aug 31, 2025
We enjoyed a very nice dinner in the bistro, after a relaxing spell in the sauna and pool. Just a one night stay but all good. Needs a bigger restaurant and additional coffee station at breakfast. Staff lovely.
Nick
Nick, 1-night trip
10/10 Exceptional
Jul 31, 2025
Highly recommend
Very comfy and staff were lovely.
Carrie
Carrie, 1-night trip
10/10 Exceptional
Jul 29, 2025
Excellent 👌
Excellent experience food was amazing staff really friendly.pool very clean overall very good 👍😊
Stephen
Stephen, 3-night trip
10/10 Exceptional
Aug 20, 2025
Perfect family stay
We stayed overnight for a family trip. The room was perfect with everything we needed for a comfortable stay. The beds and pillows were really comfortable. The room was very quiet and we all had a perfect sleep. The breakfast was amazing and catered for all our tastes. Would definitely stay here again.
Mike
Mike, 1-night trip
4/10 Fair
Aug 25, 2025
Nice hotel but disappointed by policies.
It’s a nice hotel, but I was disappointed you had to book the pool (not mentioned on the listing), also not quite sure how they justify charging kids over 12 as an adult for breakfast.
Daniel
Daniel, 1-night trip
10/10 Exceptional
Aug 28, 2025
Great hotel
Polite and pleasant staff.
Spacious, clean room. Bathroom very clean. Kids enjoyed using the pool.
Would highly recommend
Barbara
Barbara, 1-night trip
10/10 Exceptional
May 29, 2025
Lovely hotel, friendly staff, good food in a great location.
Folasade
Folasade, 3-night trip
8/10 Very good
Aug 14, 2025
Great hotel
This was second time I stayed at this hotel for our Alton Towers trip. It’s very popular hotel in stoke on Trent which has many shops and food places to eat out which great with family. Hotel itself is great and family rooms are amazing and comfortable queen beds. Morning breakfast is best with family also evening meal in restaurant & bar area is good. They have nice seating outside too. Overall my first choice hotel when we go Alton Towers.
Charanjit
Charanjit, 2-night trip
10/10 Exceptional
Aug 5, 2025
We found the staff very freindly and helpful.
The room was great and we had requested a twin room which they were able to do for us.
The food in the restaurant was excellent and well presented.
We'll definitely be coming again, thank you,
Terry.
Terry
Terry, 3-night trip
10/10 Exceptional
Jun 1, 2025
Lovely hotel, friendly staff, good value
joanne
joanne, 2-night trip
10/10 Exceptional
Jun 22, 2025
Excellent overnight stay in good location close to Waterworld etc.
Mr Peter
Mr Peter, 1-night trip
4/10 Fair
Aug 12, 2025
Dirty stained pillows, no vegan breakfast options
Verified traveler
1-night trip
10/10 Exceptional
Apr 26, 2025
Great hotel
Gary
Gary, 1-night trip
8/10 Very good
Jun 22, 2025
Great service and complimentary drinks were lovely in the heat
Laura
Laura, 1-night trip
10/10 Exceptional
May 30, 2025
Staff polite (greeted with cookies) very clean breakfast was decent thanks
Ryan
Ryan, 2-night trip
8/10 Very good
Jul 12, 2025
Lovely staff
The staff were really friendly and helpful and the room clean and spacious. Lack of A/C in the heat was the only downside but fans were provided
Gavin
Gavin, 2-night trip
10/10 Exceptional
May 25, 2025
Stop Over
On the whole, a very pleasant stay. All staff very friendly and helpful
William
William, 1-night trip
10/10 Exceptional
Jun 22, 2025
Good location. Reasonable price. Spacious room.
Kevin
Kevin, 1-night trip
4/10 Fair
Aug 6, 2025
Hotel to avoid
Tired looking hotel inside particularly
Chair in room all torn on the arms tired furnishings not a particularly clean room
Swimming pool flooring seen better days chipped tile. One shower not working
One lift out of order. Fire plan inadequate hotel needs updating.
Very basic hotel.
Louise
Louise, 1-night trip
10/10 Exceptional
May 27, 2025
It was nice.
Joel
Joel, 2-night trip
10/10 Exceptional
May 12, 2025
Great hotel in convention location where you can walk to shops, restaurant or just for a leisurely walk.
Lovely clean room and great service from staff. Would definitely stay again.