To apply the name, the Westin to this facility is a tragedy apparently after 11 PM there’s only one person at the concierge to assist the entire hotel and nobody is in before 8 a.m. to get a bellman service or anything because they have done a serious cutbacks and staff and and quality when I went to the bar to order a $17 order of fries. It had garlic powder not really real garlic or anything fancy like what you would expect from the Westin and the price did not match it was just very mediocre. I probably could’ve got better food and service from a motel six they charge a price that you would think might include breakfast but no it’s still $20 for a mediocre service. Is it kept up to look somewhat gorgeous? Yes is it local to all the things you need yes but it’s not set up where you can use the pool currently because it’s in construction nor do they have a Jacuzzi just ridiculous. I wouldn’t spend the amount of money that you spend there for what you get any other Westin I have had an amazing experience and never even wanted to leave the hotel. You didn’t have to this one you do and that’s crazy especially for the price point. The rooms have a limitedamenities. There is no minibar and they charge you for a bottle of water and atrocious amount. I would just say if you’re gonna spend your money do it somewhere else or you get better accommodations? I couldn’t even call security when somebody was spamming on the door for hours across from me just sad
Vanessa
Vanessa,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 14 日
In rooms, great staff everything was wonderful.
william
william,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 10 日
It was a wonderful experience and great place to stay. The room was spacious and clean, and bathroom was nice and modern. Some things to know are parking is an overnight fee of $19, breakfast is not included but the restaurant is great! There is a gym to use on the 4th floor. So I look forward to staying here again
Ryan
Ryan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 8 日
Excellent stay
Pam
Pam,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 8 日
Services and clean !!! Beautiful hotel!
Thank you
Carla
Carla
Carla,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 7 日
Friendly staff, nice property and rooms.
Michelle
Michelle,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 5 日
Love the hotel and location!
We had no idea about the spectacular wild parrots of Pasadena until they started flying in to roost in the trees surrounding City Hall - one block away from the hotel! It is a mesmerizing and incredulous sight and sound show! It happens every day at dusk, and an experience you'll never forget!
Sandra
Sandra,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 5 日
We were upgraded to an executive king room, which was very lovely. The beds at the West center are always very comfortable and the bathrooms clean. Good shower.
Nancy
Nancy,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 4 日
Great location and good valet parking service though not cheap at $28/per night. Cleanliness is an issue. Stained towels throughout my stay, dirty/unswept bathroom floors, broken/loose toilet seat. Two days I asked the reception desk to ensure my room gets housekeeping service while I am out for the day and it didn't get done.
Gary
Gary,10 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 2 日
There was a cockroach in our room, so we got "upgraded" but the upgrade was a smaller room with more traffic noise. When we pointed this out the person at the front desk was rude and unhelpful. We then complained to the day staff the next day, they were much nicer, but the hotel offered us nothing to compensate for the bad experience. Really quite a let down given the cost. While the lobby of the hotel is nice, the rooms are small and no different than a motel room.
Melissa
Melissa,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 29 日
prasad
prasad,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 26 日
Christopher
Christopher,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 24 日
It was Well-designed and comfortable, with lots of storage. Also a great location on the edge of old town.