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Casa Kaoba Hotel & Suites

3.5 star property
Hotel with spa, near Xplor Theme Park

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Photo gallery for Casa Kaoba Hotel & Suites

Presidential Suite | Private kitchen
Courtyard
Junior Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi
Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi
Premium bedding, in-room safe, iron/ironing board, free WiFi
Escape to Casa Kaoba Hotel & Suites, near Xplor Theme Park. Discover a tranquil oasis with an outdoor pool, lush garden and terrace. With in-room WiFi and delicious meals at Ceiba Negra restaurant, you'll feel right at home.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • 24/7 front desk
  • Spa
  • Pool
  • Pet friendly

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Full-service spa
  • Outdoor pool
  • Room service
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Snack bar/deli
  • Conference space

For families (6)

  • Children stay free
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Premium bedding

Room options

Check availability for these dates

Tonight

Sep 8 - Sep 9
Check availability for tonight Sep 8 - Sep 9

Tomorrow

Sep 9 - Sep 10
Check availability for tomorrow Sep 9 - Sep 10
Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Hair dryer
Private bathroom
Free bottled water
Cable channels
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Suite

8.8 out of 10
Excellent
(9 reviews)

Highlights

Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Ceiling fan
Sofa bed
Separate bedroom
Premium bedding
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Double Room, Balcony

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Hair dryer
Private bathroom
Free bottled water
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite | Private kitchen

Presidential Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
3 bedrooms
Premium bedding
Ceiling fan
3 bathrooms
  • 3 bedrooms
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

View all photos for Junior Suite

Junior Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Private plunge pool
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Living room | Flat-screen TV

Suite, Multiple Beds

8.2 out of 10
Very good
(12 reviews)

Highlights

Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
Hair dryer
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Large Twin Sofa Bed

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The price is CNY528
CNY679 total
includes taxes & fees
Sep 16 - Sep 17
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About the neighborhood

Map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710

What's nearby

  • Xplor Theme Park - 2 min drive - 2.9 km
  • Playacar Golf Club - 4 min drive - 4.6 km
  • Playacar Beach - 5 min drive - 3.9 km
  • Xcaret Eco Theme Park - 6 min drive - 4.9 km
  • Ferry to Cozumel - 8 min drive - 5.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive
  • Cozumel Intl. Airport (CZM) - 13.3 miles/21.4 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Festival Grand Buffet - ‬6 min drive
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬6 min drive
  • ‪rosa roja - ‬8 min drive
  • ‪Cupcake Cafe - ‬6 min drive
  • ‪Iztapalapa Restaurante - ‬6 min drive

About this property

Casa Kaoba Hotel & Suites

At Casa Kaoba Hotel & Suites, you'll be within a 10-minute drive of Xcaret Eco Theme Park and Xplor Theme Park. Guests can indulge in deep-tissue massages at the spa, and Ceiba Negra serves breakfast, lunch, and dinner. Other features include an outdoor pool, a snack bar/deli, and a terrace. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 39 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (10 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
DONE

Pets

    • Pets stay free (dogs and cats only, 2 total)
    • Service animals welcome
    • Specific rooms only, restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–noon
  • Restaurant
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

Working away

  • Meeting room
  • Conference space (2045 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Garden
  • Terrace
  • An outdoor pool
  • Full-service spa
  • Banquet hall

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, kaoba wellness. Services include deep-tissue massages and massages. The spa is open daily.

Dining

Ceiba Negra - This restaurant serves breakfast, lunch, and dinner.

Here's the breakdown, no surprises

Optional extras

  • Airport shuttle service is offered for an extra charge

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 1000 per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Frequently asked questions

Does Casa Kaoba Hotel & Suites offer free cancellation for a full refund?

Yes, Casa Kaoba Hotel & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Casa Kaoba Hotel & Suites?

Yes, there's an outdoor pool.

Are pets allowed at Casa Kaoba Hotel & Suites?

Yes, cats and dogs stay free, with a limit of 2 total. A deposit of MXN 1000 per stay is required. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Casa Kaoba Hotel & Suites?

Yes, there's free self parking.

Is airport shuttle service offered by Casa Kaoba Hotel & Suites?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Casa Kaoba Hotel & Suites?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Casa Kaoba Hotel & Suites?

No, this hotel doesn't have a casino, but Riviera Gran Casino (8-min drive) is nearby.

What is there to do at Casa Kaoba Hotel & Suites and nearby?

Casa Kaoba Hotel & Suites has a spa and an outdoor pool, as well as a garden.

Are there restaurants at or near Casa Kaoba Hotel & Suites?

Yes, there's an onsite restaurant, Ceiba Negra.

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Casa Kaoba Hotel & Suites Reviews

Reviews

8.6

Excellent

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Room
Service staff
Restaurant
Food
Breakfast
Location
Bathroom
Children
Air conditioning
Bed

What guests liked

  • Breakfast was a highlight with delicious food, including fruits, coffee, and Mexican-American fare, available daily. (14 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

It was good local hotel. Great for the prize If you plan not to stay all day in the hotel. I will be back for sure.
Wallapa, 4-night trip

8/10 Very good

We enjoyed the stay kids loved the pool
Ivan, 2-night trip

10/10 Exceptional

Good service. We got the whole duplex bungalow for ourselves with breakfast included Definitely a great deal and a must return if we go back there
chayanee, 1-night trip

4/10 Fair

Good location
Lesly, 2-night trip

10/10 Exceptional

Very close to Xcaret park very affordable and accessible location Renting a car would be very useful to move around the town and to the different tourist attractions Very spacious rooms bedroom is upstairs.
Claudia, 1-night trip

8/10 Very good

I like that they are pet friendly, and have a quiet and lovely place.
Luis, 1-night trip

10/10 Exceptional

Nice for the price
HECTOR, 1-night trip

6/10 Good

Just ok
Rodolfo, 4-night trip

10/10 Exceptional

We stayed at Casa Kaoba for 3 nights while in Playa del Carmen. I was pretty impressed. The hotel is beautiful and clean. we stayed in one of their larger rooms with a kitchen and patio on the first floor. Beautiful and spacious. The pool is huge, and their Pool hours are great. I would only suggest they invest in better mattresses, but otherwise for the price, I definitely recommend. It would also be nice to have more breakfast options. Will definitely return.
Francisca, 3-night trip

8/10 Very good

Friendly staff, room was spacious and quiet.
Celia, 1-night trip

10/10 Exceptional

Wonderful boutique hotel with attentive staff, close to theme parks and easily accessed via the main highway.
Denise, 10-night trip

8/10 Very good

a good place to stay for visiting xcaret parks

10/10 Exceptional

Beautiful grounds and pool area
William, 1-night trip

8/10 Very good

Room was nice, a good hotel to stay if you are busy during the day.
Gonzalo, 6-night trip

10/10 Exceptional

Me gusto
Mark, 2-night trip

8/10 Very good

Nice rooms/suite. Always Need a car o get anywhere. Beach Not reachable by foot or bicycle.
Thomas, 3-night trip

2/10 Poor

Worst service ever!

The ac from the suit (2 beds & sofa) that i reserved was not working, after a few hours they offer me a room with only one bed and sofa and we were a family of 5, there was no way to sleep in a small room, I had to move the mattress from the upstairs to the downstairs in order to be able to sleep, I asked for a refund and they denied.
Gabriela, 1-night trip

10/10 Exceptional

Beautiful and peaceful place
Jeniffer, 1-night trip

4/10 Fair

Pictures Lie

Extremely disappointed. Room had some nice features but there is obviously no upkeep or maintenance being done. Sink, faucet, and what looked like a Jacuzzi in the back were completely disgusting. Indoor pool had a rust or mold stain on the steps. Main pool looked like it wasn’t cleaned in weeks, cabana sofa disgustingly dirty. Bed sheets didn’t fit the bed, some were stained, and the comforter looked disgusting. Stove top but no pots or pans to cook with and vey few utensils and cups. The free breakfast basically was the same every day, either two eggs in three different styles, no meats, or two pancakes. If you want anything extra they charge you.
Faucet
Jacuzzi
Sink
Ripped sofa
Irv, 2-night trip

10/10 Exceptional

Very close to XCARET park.
adriana, 1-night trip

6/10 Good

Patio door lock didn’t work. Restaurant was closed for supper.
Jason, 1-night trip

2/10 Poor

Cross fingers to have water on your stay

The property did not have water my whole stay and even they knew about it when I did the check in, I wasn't informed. I contacted Hotels.com during my stay and told them about the situation and they said they will reach out to the property in order to have a refund. Until this day the hotel didn't answer the calls or reply to any email. I asked Hotels.com about the refund and they didn't want to help because "the property didn't answer the calls or emails". I needed to escalate the situation to upper management to get inly a partial refund. Terrible experience from both sides.
Jorge, 2-night trip

10/10 Exceptional

Best place to stay for Xplor and Xcaret

Great check in staff very knowledgeable and friendly very professional.
Manuel, 3-night trip

8/10 Very good

Nice experience, we thank you for having us there. Muchas gracias!
Liliana Villegas, 5-night trip

10/10 Exceptional

Smells sooo good!
Anllelo Alexis Muriel, 7-night trip