It was my second visit.One of the receptionist who wasn't identified. A white guy with a long hair and glasses, was verbally agressive with me my wife and towards my kids. I asked to be moved to the top floor and he got excessively mad with me and my wife. He told me that it was a big problem asking to change the room, when l asked him if l can keep both keys to move my belongings he refused to give me the key, so l asked him how am l suppose to move the stuff to the top floor if l have my child in the room? He stated take your kids with you!!
A little bit racist,unprofessional and disrespectful. On sunday 11.30 when l dropped the keys to do the check-out the girl who worked on 1st shift at the reception didn't even look at me, apparently they label the client and bring their personal problems to work.
We like the hotel,the cleaness,the area,the room.