Does Era Hotel & SPA Tulum offer free cancellation for a full refund?

Yes, Era Hotel & SPA Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Era Hotel & SPA Tulum?

Yes, there's free self parking.

What are the check-in and check-out times at Era Hotel & SPA Tulum?

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at Era Hotel & SPA Tulum and nearby?

Era Hotel & SPA Tulum has a spa and an outdoor pool, as well as a garden.

What's the area around Era Hotel & SPA Tulum like?

Era Hotel & SPA Tulum is in La Veleta, a short 9-minute walk from Holistika Art Walk.

Era Hotel & SPA Tulum, Tulum: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Mar 7, 2025

It's a great location near several shops and restaurants. The room was super nice, with an open hot tub.

Liliana Aguilar, 1-night trip

10/10 Exceptional

Mar 12, 2025

Me encantó

Olga, 2-night trip

8/10 Very good

Mar 10, 2025

It'a good choice if you aren't to picky

Luis Eduardo, 1-night trip

10/10 Exceptional

Sep 21, 2023

Muy bonito lugar. Excelente amenidades y un personal muy amable.

Manuel, 1-night trip

8/10 Very good

Jan 12, 2025

Teresa at the reception was absolutely perfect and accommodating; she definitely adds value to the entire hotel. It's a pleasure to have staff like her.

patrik, 1-night trip

10/10 Exceptional

Mar 25, 2022

Perfect place to stay as a couple, all staff did everything they could to make our time staying there as good as possible. Breakfast every morning was also delicious. Highly recommended place to stay.

Herbie, 9-night trip

10/10 Exceptional

Nov 22, 2023

Es war sehr schön. Personal sehr freundlich.

6/10 Good

Feb 20, 2024

We had a fun stay. Hotel staff excellent. The hotel itself is okay, but nothing special. The setup of the room is a little odd, with the shower beside the bed, seperate from the toilet. Convenient for local bars and restaurants.

Steven, 2-night trip

8/10 Very good

Feb 22, 2020

The room was cute and had a nice view of the pool. Alex and Anola were the best, they really made me feel welcome and were always helpful.

4-night trip

10/10 Exceptional

Feb 10, 2023

The property was beautiful. The rooms are clean, large and have that beautiful tulum style. The staff were helpful and friendly. They provide you with bikes to get around tulum. Highly recommended. Would stay there again!

Donald, 8-night trip

4/10 Fair

Apr 7, 2024

The water came out mostly cold in the shower and the drain was closed so the water went down slowly. Was only there for one night place was clean the lady that was at the reception at night was friendly.

Claudia, 1-night trip

8/10 Very good

Feb 11, 2023

Property was great and the staff were extremely responsive and helpful. The room is as advertised. The area is great to have access to restaurants and bars but not be in the main tourist area of Tulum on the Main Street. A lot of construction is happening everywhere so this could change quickly. Hotel let us spend the whole day by the pool while we waited for our evening flight which was nice. Breakfast was simple but good and included. Hotel is extremely secure and felt safe. Only minor issue, shower is in the room with only 3 sides stopping water from coming out so the floor gets a bit wet. Otherwise would recommend as a hotel option.

David, 7-night trip

10/10 Exceptional

Jan 18, 2022

We stayed at ERA over NYE for our honeymoon. It was a beautiful hotel in a very hip, trendy area with lots of good restaurants within walking distance (Aguachiles is a 10 min walk). It has a modern look while staying authentic and really captures those Tulum vibes. The restaurant offers delicious food and drinks. Having breakfast included was a really convenient way to start the day. Their massages are amazing and I would highly recommend visiting the spa during your stay. Lastly, the staff. Anola, Gabriella, Eric, and the other staff went above and beyond to make our vacation perfect. When my partner fell ill, their staff got a doctor to the hotel to help her immediately and kept checking on us to make sure we were ok. I cannot explain how grateful I am to them for all of their help. We would definitely consider staying at ERA again when we visit Tulum in the future.

Daniel, 7-night trip

10/10 Exceptional

Dec 20, 2022

Staying at Era Hotel... is like staying at your favourite Aunt's home! We were warmly welcomed curb-side with open arms (literally) and a beautiful smile by a vibrant woman named "Anola". Her energy and passion radiated as soon as we laid eyes on her. Our room was great! It was clean and well maintained. We loved the lush garden and pool. Mario the gentleman who works overnight, was very helpful. The breakfast which was included with our stay... was WOW! Super fresh, delicious, fast and instagram worthy! lol The location of the hotel is perfect. It's quiet; yet walkable with several cafe's, shops and restaurants tucked away just around the corner. Taxi's in Tulum are beyond expensive ($30 USD for 4.5km) So we rented an ATV to get around. It was the best idea and perfect to explore the area and enjoy the beach. Our airport driver Antonio was great and professional. He went above and beyond to assure that we were well taken care of and were collected and returned to the airport with ample time. *PRO TIP: As the shuttle service is outsourced. Remember to make sure you have USD cash on you to pay the airport shuttle driver! To avoid any unnecessary stress. I will be recommending Era Tulum to all of my friends and family. We will certainly be back again soon! Thank you again for taking such great care of us

6/10 Good

Mar 11, 2025

Heinrich V, 1-night trip

10/10 Exceptional

Jan 26, 2024

1-night trip

10/10 Exceptional

Sep 28, 2023

I can honestly say I enjoyed my stay at Era Hotel. The hosts were a beautiful couple who welcomed me warmly. They were so willing to help me find dining options, car service and even offered to make me breakfast for my birthday. I absolutely loved my stay! Highly recommend 10 out of 10! Thank you guys for helping my first solo trip a memorable one. And the traditional Mexican Breakfast was delicious!!!

Tasha L, 4-night trip

10/10 Exceptional

Jun 25, 2023

Amabilidad

Evalerie, 2-night trip

8/10 Very good

Jun 10, 2023

Brassart, 2-night trip

2/10 Poor

Jun 9, 2023

Stephen, 1-night trip

10/10 Exceptional

Jun 7, 2023

Gente amable y servicio excelente

Hernando, 1-night trip

6/10 Good

May 29, 2023

cómodo, bonito pero con mejoras por hacer

La estancia y recepción, así como la atención fue sensacional, sin embargo hay varias mejoras que deberían hacer para mejorar el confort, desafortunadamente en la esquina de la misma cuadra, estan en obra y se percibe el ruido de la construcción. En las instalaciones del hotel en las habitaciones hay una lámparas con unas cubiertas de tejido que están sucias de meses, la regadera no tiene puerta lo que hace que el agua se salpique por todos lados, el ventilador no está perfectamente fijado al techo lo que hace que genere un ruido molesto para dormir, parece que falta en general cuidado con detalles para el mantenimiento de las habitaciones

2-night trip

6/10 Good

Apr 2, 2023

Location very close to main avenue, walking distance. Bikes available to guest. Staff very courteous, friendly and helpful. In the room.. No TV, No phone. Hotel is 2 level, no elevator. Restaurant is currently closed, continental breakfast is available, but later in the morning. It is a very safe and secure facility. Front door locked and monitored 24 hrs. Iron must be requested at front office. Very small fridge in the room. The pool is very well maintained, clean and relaxing atmosphere. We were in and out, therefore it was ok for having a place to sleep. The neighborhood is a bit shabby but safe to walk around, small businesses around corner worth exploring. Pharmacy on corner to get some essentials but opens later in the morning. and taco truck on corner as well. Lots of construction going on in the area. No noise, however power was affected 1 day of our stay. This is not meant to be a negative review, more so realistic information. Staff is highly accommodating and nice. Loved the home feeling, were treated like family not guest. I will consider returning, if minor adjustments. I need a TV to keep up with the world, or just for weather update. Thank you Era team

Santa, 4-night trip

6/10 Good

Mar 25, 2023

Gabriel, 2-night trip

10/10 Exceptional

Mar 12, 2023

Cet hôtel est un véritable havre de paix. Beaucoup de bienveillance de la part d’Anola la responsable de l’hôtel et de son équipe. Nous recommandons virement cet établissement Patrick et Nathalie

patrick, 6-night trip

Era Hotel & SPA Tulum

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