Check-in was fine, it was quick and simple. The room was fine upon check-in, aside from the room door being warped and difficult to close. The beds are fine, sheets clean, sufficient pillows. Tv works, as does the mini fridge. The desk chair and sitting chair in the room are quite shabby, with faded and cracked fabric on the seats. Our oldest child accidentally clogged the toilet, causing water to overflow. My husband borrowed a plunger from the manager and unclogged the toilet. Due to water on the floor, my husband askd for extra towels. The manger said they had no more towels and gave my husband a mop and bucket. After cleaning up the bathroom floor, my husband dumped the dirty mop water into the tub. In doing so, he accidentally bumped the tub faucet head. The facet head broke off, much to my husband's surprise. My husband then spoke to the manager who was quite rude and told my husband he was a liar, he broke it on purpose. The manager did not offer to move us to another room so I guessthe rest of us won't be showering. Not a great experience overall, will not stay here again. Terrible service, very rude manager who is lacking in hospitality.