The hotel was having problems with their heating in the rooms. It caused a delay in checking into our room. Seemed short-staffed.
Susan
Susan,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 2 日
room was fine,location and staff excellent,they did not have heat ( It was 30 degrees outside) !!!
I feel bad for the hotel,not having heat during a cold spell is not fun,we got space heater and blankets.the people who booked directly thru them got free stay. we booked thru hotels.com so they could not offer us anything !!
I did not wnat to move,since then I would pay for 2 hotels
Renu
Renu,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 1 日
It’s great overall
Hyejin
Hyejin,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 1 日
My kids said they loved it. Great location and nice big rooms. Two suggestions - coffee machines in room and more lights. The rooms are a little dark. Otherwise terrific!!!
Max
Max,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 30 日
We love this hotel for its convenience to downtown Santa Fe. Great location and ambiance.
Linda
Linda,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 29 日
Olga
Olga,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 29 日
Very convenient
Ronnie
Ronnie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 25 日
Excellent, clean room; only complaint is YOU NEED MORE LIGHT IN THE ROOMS!! The bulbs in all the lamps are WAY TOO muted.
justine
justine,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 25 日
mariza
mariza,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 25 日
Yes, breakfast was good
And fresh
Joe or Melis
Joe or Melis,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 23 日
Alex
Alex,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 21 日
Benito
Benito,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 21 日
Overall very nice!
Dominick
Dominick,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 19 日
Water in the first room would not get hot. Contacted them and didn’t get a response. Had to go to the desk. They ended up moving our room. Asked for a late checkout as an accommodation for the change because it didn’t occur until late and impacted the amount of sleep we were able to get after and before a long drive (as we are on a road trip), we needed sleep to be able to safely continue. We were told that wasn’t possible. I asked for a manager the next morning and was told that there was not one on duty. I messaged again on the number I was given and requested a manager contact me and still nothing. When I was at the desk 2 other guests were having similar issues, specifically they mentioned to me not having heat in their rooms and not being able to get any assistance. The front desk staff were ill-equipped to deal with such an issue and thus did nothing. I expected to hear from someone eventually and nothing (I have waited several days now). This was hands down the worst experience I have ever had with a hotel and maybe the worst customer service experience I have had.
Amanda
Amanda,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 18 日
We didn't eat there. It was not part of the stay and it was very expensive
Melissa
Melissa,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 14 日
Great location
Marisela
Marisela,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 12 日
From the desk clerks, staff, and location, everything was excellent. We had no issues.
Dennis
Dennis,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 12 日
Richard
Richard,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 3 日
Everything was fantastic - this is important bc I don't require daily housekeeping - yet, it was fantastic that managers send me emails to check on me