I arrived at 6 in the morning to check in and was told the room will be ready by 2pm, when we returned at 3pm the room was still not ready and told to wait until 4pm, the staffs were not helpful at all and didn’t offer any directions for us even when we asked that we would like to pay for a spa session while we wait. I have always been a traveler for both business and pleasure, this is the worst experience ever for my travel