First, the registration desk gave me the wrong key 3 times, and I hade to up and down the elevator 4 times. One mistaken key is understandable, but not 3. The guy was a nice guy and apologetic, so I don’t want to name him. But get your act together please. Second, the older bartender at the lobby bar seemed to have an attitude. We had a $160 tab (for 3 or 4 margaritas) charged to our room and they automatically added a $52 gratuity to the bill without my knowledge, on top of a $20 we left on the bar counter, so it felt like a scam $72 tip on a $160 tab. Third, there were around 10 or 15 staff members at the entrance of the hotel at check out time mobbing everyone for tips. Guests are always generous with tips but there was this mob mentality that was off putting and quite noticeable. On the positive side, the room was nice (vista suite) hence the 2 stars. Overall, not a pleasant stay.