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Casa Chukum Bacalar

4.0 star property
Lakefront hotel with outdoor pool, near Fort of San Felipe

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Photo gallery for Casa Chukum Bacalar

Rooftop terrace
Daily cooked-to-order breakfast (MXN 200 per person)
Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas
Reception
Family Twin Room, Garden View | Pillowtop beds, minibar, in-room safe, individually decorated
Near the Fort of San Felipe, Casa Chukum Bacalar offers a tranquil retreat with a garden and outdoor pool. Take advantage of free in-room WiFi, luggage storage, and cooked-to-order breakfast while enjoying the helpful staff.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Non-smoking
  • Gym
  • Spa

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Beach towels
  • Coffee shop/cafe
  • Spa services
  • Airport pick-up service
  • 24-hour front desk
  • Coffee/tea in a common area

Feel at home (6)

  • Private bathroom
  • Garden
  • Daily housekeeping
  • Blackout drapes/curtains
  • Minibar
  • Digital TV service
The current price is CNY604
CNY750 total
includes taxes & fees
Oct 10 - Oct 11

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View | Pillowtop beds, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually decorated
Air conditioning
Smart TV
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Double Room, 1 Queen Bed, Garden View

Comfort Double Room, 1 Queen Bed, Garden View | Pillowtop beds, minibar, in-room safe, individually decorated

Comfort Double Room, 1 Queen Bed, Garden View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Smart TV
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Twin Room, Garden View

Family Twin Room, Garden View | Pillowtop beds, minibar, in-room safe, individually decorated

Family Twin Room, Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually decorated
Air conditioning
Smart TV
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Garden View

Superior Room, 1 King Bed, Garden View | Pillowtop beds, minibar, in-room safe, individually decorated

Superior Room, 1 King Bed, Garden View

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Smart TV
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 24 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Garden View

Premium Room, 1 King Bed, Garden View | Pillowtop beds, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed, Garden View

Highlights

Soundproofed
Individually decorated
Air conditioning
Smart TV
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Avenida 3, Esquina con 28, Bacalar, QROO, 77930

What's nearby

  • Laguna Bacalar Ecological Park - 3 min walk - 0.3 km
  • Fort of San Felipe - 6 min walk - 0.6 km
  • Municipal Spa of Bacalar - 15 min walk - 1.3 km
  • Cenote Negro - 3 min drive - 1.8 km
  • Cenote Cocalitos - 6 min drive - 4.7 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 37 min drive
  • Corozal (CZH) - 54 min drive
  • Airport pick-up service

Restaurants

  • ‪fruta - ‬8 min walk
  • ‪La Playita - ‬3 min walk
  • ‪I Scream Bar - ‬8 min walk
  • ‪Xoloitzcuintle Bacalar - ‬1 min walk
  • ‪Mistura - ‬2 min walk

About this property

Casa Chukum Bacalar

Casa Chukum Bacalar features a rooftop terrace and puts you within a 5-minute walk of Lake Bacalar. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. Other highlights at this Colonial hotel include an outdoor pool, a bar/lounge, and a fitness center. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 17 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Onsite parking includes off-street options
DONE

Transfers

    • Airport pickup on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Gas grills
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children's games
  • Toys
  • Pool toys

What to do

  • Ecotours
  • Mountain biking
  • Sailing
  • Motor boating
  • Discount at nearby fitness center
  • Kayaking nearby
  • Scooter/moped rentals nearby
  • Ziplining nearby
  • Marina nearby

Working away

  • Coworking spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Bicycle rentals
  • Beach towels
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2019
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Mosquito nets
  • Fitness center
  • An outdoor pool
  • Bicycle parking
  • Spa services
  • At least 80% of food locally-sourced
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • No plastic soda bottles
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Outdoor furniture
  • Colonial architecture

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Hardwood flooring in public areas
  • Gravel flooring in public areas

Room amenities

Be entertained

  • 55-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Pillowtop mattress
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Champagne service
  • Free bottled water
  • Children's dinnerware
  • Highchair
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 200 for adults and MXN 100 for children
  • Airport shuttle service is offered for an extra charge of MXN 700 per room

Children & extra beds

  • Rollaway beds are available for MXN 250.0 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts cash.

Also known as

Casa Chukum Hotel Bacalar
Casa Chukum Bacalar
Hotel Casa Chukum Bacalar
Bacalar Casa Chukum Hotel
Casa Chukum Hotel
Hotel Casa Chukum
Casa Chukum
Casa Chukum Bacalar Hotel
Casa Chukum Bacalar Bacalar
Casa Chukum Bacalar Hotel Bacalar

Frequently asked questions

Does Casa Chukum Bacalar offer free cancellation for a full refund?

Yes, Casa Chukum Bacalar does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Casa Chukum Bacalar?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.

Are pets allowed at Casa Chukum Bacalar?

Sorry, pets aren't allowed.

Is parking offered on site at Casa Chukum Bacalar?

Yes, there's free self parking.

Is airport shuttle service offered by Casa Chukum Bacalar?

Yes, a shuttle from the airport to the hotel is available. The charge is MXN 700 per room.

What are the check-in and check-out times at Casa Chukum Bacalar?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Casa Chukum Bacalar and nearby?

Have fun with onsite activities like mountain biking, sailing, and motor boating. Additional recreation onsite includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center and spa services. Casa Chukum Bacalar also has a picnic area and a garden.

Are there restaurants at or near Casa Chukum Bacalar?

Yes, there's an onsite restaurant.

What's the area around Casa Chukum Bacalar like?

Casa Chukum Bacalar is in Mario Villanueva Madrid, a short 3-minute walk from Lake Bacalar and 2 minutes' walk from Laguna Bacalar Ecological Park.

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Casa Chukum Bacalar Reviews

Reviews

10

Exceptional

9.8/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Popular mentions

Service staff
Room
Breakfast
Location
Bed
Bathroom
Ambience
Trip
Family friendly

What guests liked

  • Breakfast was good, with a variety of options and excellent service. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Hope to visit again soon!

I really adored both Bacalar and this hotel. The design is so wild and whimsical, the staff are so sweet and helpful, the beds are nice and comfy and the location is perfect. Great coffee and’s food with in a block and right by an entrance to the lagoon. Also really loved the hotels very sweet furballs!
Gillian, 3-night trip

10/10 Exceptional

Everything es good! Gracias.
DAVID, 1-night trip

10/10 Exceptional

The staff is very personable and hospitable.

10/10 Exceptional

Convenient location
Juan, 1-night trip

10/10 Exceptional

Nice property, cold a/c, hot shower, clean room, relaxing courtyard with a pool, close to the lake and restaurants, 3 blocks from from el centro
jason, 6-night trip

10/10 Exceptional

Wonderful unique boutique hotel. With lovely staff who were super helpful. Great communication from reception staff and the manager. Really a home from home. Would stay again without a doubt .
Leanne, 6-night trip

10/10 Exceptional

The hotel was very well kept, clean, comfortable, and offered and safe, friendly ambiance. The room was clean, bed was comfortable, bathrooms were nice. I will definitely come back next time I visit Bacalar.
Wilfredo, 1-night trip

8/10 Very good

Nice vibe

The team is super nice and attentive. The hotel is well maintained and has what’s needed. The location is great, close to the lagoon and a lot of restaurants right around the corner. You gotta be aware they have a few dogs and cats (very well groomed) living on the property,
2-night trip

10/10 Exceptional

Best place in Bacalar.

Great location, close to downtown and great restaurants. Beautiful facilities, one feels like is in the middle of the jungle. Good wifi, ideal for those remote workers. But what really won my heart was the staff, always willing to help. I will definitely book this place again.
Omar, 2-night trip

10/10 Exceptional

Fabulous hotel with fabulous people, we really felt at home. Absolutely highly recommended. We were sorry we didn’t stay longer. Book it and you definitely won’t be sorry. Full marks for absolutely everything!!!
JAMES, 2-night trip

10/10 Exceptional

Nice and comfortable! The room was excellent even with a Netflix account! Great location: a few blocks to the Fuerte de San Felipe and a few blocks to the Ecoparque Bacalar, where you can walk on a wooden pier and swim. Friendly staff!
Ricardo, 2-night trip

10/10 Exceptional

My first time staying here and it was amazing! The staff greeted us every single day and never failed to help anyone out. My family and I definitely felt like we were home! If anyone is debating on staying here or somewhere else, PICK CASA CHUKUM!! You won’t regret it <3
Gabriela, 4-night trip

10/10 Exceptional

Amazing staff — so friendly and helpful. Beautifully modern decorated room (rain shower, big smart tv, power outlets and switches on both sides of a pillowed king bed). We can’t recommend this plaice highly enough. A true gem!!

10/10 Exceptional

Wonderful visit to Bacalar

My friend and I took a day trip to Bacalar. The concierge/front desk staff Aldair was extremely sweet, knowledgeable and helped us set up excursions and recommendations even though it was a shorter trip. The rooms were nice and recently renovated, the grounds were spotless and we felt safe and secure the entire stay. If you are going to Bacalar, Casa Chukum is the way to go. 5 stars all the way.
Christopher, 1-night trip

10/10 Exceptional

Deborah was precious and one of the best hosts I have ever met. She genuinely loves what she's doing and goes over and beyond to help make the visit as positive as possible. Will definitely return to her hospitality as soon as possible. Did not want to leave
Deborah, 3-night trip

10/10 Exceptional

Amazing stay at Casa Chukum

Absolutely loved our stay at Casa Chukum, this place made our trip to Bacalar. The staff could not do anymore for you, excellent service around the hotel and great recommendations! The place has such a lovely family feel with chilled vibes, loved the dogs and cats. The staff really went out of their way to add personal touches to our stay. Rooms are immaculate and well equipped, would also really recommend the breakfast. Thank you to Deborah and her team for such a wonderful experience! I hope that we will be able to visit again.
Ben, 3-night trip

10/10 Exceptional

From the moment you arrive you have become part of a family. Owners and staff are super friendly and kind and there are many stories to be told. As a senior I would have liked to see a grab bar in the shower, there was nothing to hold on to. The shower is strictly overhead, bring a shower cap if you want to keep your hair dry. Another essential item is a flashlight, the rooms are a bit on the dark side.
Hans, 10-night trip

10/10 Exceptional

Wonderful stay at Casa Chukum

Our two night stay in Bacalar at Casa Chukum was like a vacation within a vacation during our monthlong stay in the Yucatan. Bacalar’s Lagoon of (at least) Seven Colors – robin egg blue, azure, blue/gray, azul, turquoise, aquamarine, cobalt blue – is nothing less than magical and mystical. But Casa Chukum was pure delight. We were welcomed like family, placed in a spacious second floor room with balcony and stairway to the roof deck, king size bed, very nice bathroom – instant comfort. The breakfast offerings from constant coffee to fruit and juices and a fantastic menu of Mexican and American breakfast favorites was wonderful. The boat ride the staff arranged with Captain George on the good sailboat Harmony was a highlight. Three hours sailing the lagoon, visiting the cenotes feeding the lagoon, swimming in a couple different locations, getting to view a sunset – well, very special indeed. We look forward to a next and hopefully longer visit to Casa Chukum and Bacalar
Mary, 2-night trip

10/10 Exceptional

Sebastiano Fabrizio, 1-night trip

10/10 Exceptional

Parfait

Petit hôtel dans le centre de Bacalar décoré avec beaucoup de goût. Chambre propre avec une literie très confortable. La piscine et le jardin dans laquelle elle se trouve sont enchanteurs. Avec ça, un petit déjeuner copieux pour vraiment pas cher. Nous avons passé un excellent séjour dans cet hôtel et le recommandons vivement.
frédéric, 2-night trip

10/10 Exceptional

Yunue Alexandra, 1-night trip

10/10 Exceptional

Un très bel espace, bien situé , chambre agréable et personnel au petit soin. Petit déjeuner en sus. Très copieux ! Attention toutefois, l e prix est assez haut pour le Mexique.
Kate, 2-night trip

10/10 Exceptional

Sandra, 4-night trip

6/10 Good

La propiedad se ofrece con estacionamiento, el cual no tienen y uno se estaciona en la calle, si bien no le ocurrió absolutamente nada al auto, se agradecía especifiquen esto, la atención de Emmanuel muy cordial y amable, a la propiedad le hace falta mantenimiento y limpieza, cuando realizan el servicio a la habitación, únicamente tienden la cama, se venden como hotel boutique y no proporcionan esta comodidad, ponen cafetera pero sin café, vasos y una jarra pero uno debe ir al lobby por el agua, las amenidades son de la calidad más básica.
Victor, 2-night trip

10/10 Exceptional

Excelente lugar, trato muy amable.
Sara Janeth, 2-night trip