It was a great location for the last leg of our trip because we were doing a walking tour nearby, however, it was not the most comfortable and one of the two fridges in the room was not working, smelled, and a little dirty. The beds were hard as a rock, clean, but very firm. The lobby and restaurant photos certainly set you up to believe it is luxury in the midst of a very popular and populated area, but I felt the rooms need more comfort and cleanliness to add to the comfort level for the area, especially when paying for a suite.
Jeremy
Jeremy,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 31 日
El personal muy amable
ALFREDO
ALFREDO,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 25 日
We chose the Balmoral due to its proximity to the museums and the availability of a 2-bedroom suite. We should have read the reviews more closely as some of the problems we encountered were mentioned in the reviews. We took our chances with the 7.4 rating hotel based on having a 2-bedroom suite in the area, but now we regret that decision. The price of the room led us to believe that it would be of higher quality.
No hair dryer or coffee maker in the room (although they were in the listing). Hot water for showers is only available after running the water for a very long time. Undependable wifi. Annoying flute playing by a street vendor all day long; neighborhood full of casinos. Mediocre service for breakfast. Housekeeping accessed the room despite the fact that we had not hung up the service room sign on the door; they took away two hanging used towels and only left one new towel. Plus a strange early checkin policy and charges.
All around just seemed like a badly managed hotel.
Brenda
Brenda,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 15 日
Pocas opciones de desayuno. El cuarto no correspondía con la foto, estaba muy viejo y dañado. Era más pequeño de lo ofrecido en la página y las fotos. Muebles viejos y maltratados. El WC tenía una fuga, la reporté y no la arreglaron.
Ramon
Ramon,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 14 日
Aaron
Aaron,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 3 日
Aaron
Aaron,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 1 日
Josemaria
Josemaria,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 15 日
Bueno, bonito , céntrico , higiénico, personal amable .
diana emilia
diana emilia,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 13 日
Aaron
Aaron,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 19 日
Angel
Angel,4 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 10 日
Horrible lugar antiguo esta en una zona peligrosa mucho drogaditos
Jose
Jose,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 16 日
Muybien
Luis Miguel
Luis Miguel,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 9 月 5 日
Bed bugs - about 15 bites on both legs while sleeping; still itching the following day.
Other than that, while central location was ideal for quick sightseeing of most important sites, but hotel location across from casino, homeless beggars, and drug addicts along the pedestrian mall outside the hotel raised safety concerns
David
David,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 5 日
Evey
Moises R
Moises R,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 8 月 30 日
Staff was nice but no hot water and they changed the rooms on me.machines in weight room now working well.
joshua
joshua,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 8 月 11 日
They should have more staff at the time of check in/out so you don’t have to wait 20 minutes. Each room should have a small fridge.
ANDREA
ANDREA,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 8 日
Excellent location
The location is great. Staff is wonderful. Rooms were comfortable and I will definitely be staying again.
Eddie
Eddie,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 7 日
Helpful professional staff. Clean and well appointed room. Reasonable pet fee.
Daniel
Daniel,1 晚浪漫旅行
Orbitz真实住客点评
8/10 很好
2025 年 8 月 6 日
Nice !
Right in the center of the city. Very helpful staff specially with the very convenient parking. The rooms are ok, clean and quiet. Bathroom could be renovated. The city itself was a bit strange, a lot of police, we only came for 1 night before a morning flight and decided to stay at the hotel after dark. Breakfast was also nice. The guy at the parking was exceptionally helpful and nice
guy
guy,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 4 日
Zoe
Zoe,2 晚行程
Expedia真实住客点评
2/10 很差
2025 年 7 月 21 日
The hotel was clean. Thats where the positive ends. Lukewarm shower water and broken A/C unit paired with very hard mattresses on mis-matched furniture gave the place a college dorm feel for the price of a good hotel.