First night we had a room that wouldn’t go over 16c - we ended up sleeping in clothes as it was so cold, phoned reception , couldn’t/wouldnt change room until following morning. Which they did straight away, next room had subtitles on the screen, and couldn’t be switched off, so couldn’t watch Tv (I know we are not in Boston to watch TV, but still annoying)
2nd room had heating working perfectly, it was clean and usual citizen M layout.
Staff were ok, very poor the first night and paying for a room that we couldn’t sleep in because of the cold and no way to change after 10pm was poor.
Rest of stay was fine, hotel in great location - literally next door to TD Bank Garden Arena & North station, easy walkable to Boston Common and the main shopping area.