I was not able to take a shower because there was no hot water and the water pressure was horrible. I have more pressure out of my garden hose. When I called the front desk, I was told I could switch rooms because there was no one available from maintenance. I asked the person at the desk to check the water in the other room before switching rooms. They called me back and it was the same issue in the other room. I was then told to wait an hour because there were probably too many people taking showers. I waited two hours and got the same result. No hot water and no pressure. I didn’t bother calling the front desk because I wouldn’t have gotten any support. When I checked out the next morning, I informs the new person at the front desk and she did apologize, but offered no monetary compensation or any other form of compensation. There should be someone in staff to correct these issues no matter what time it is. My issue was not late. It was around 5:30pm. I stayed in a suit with a living room area with my kids. The furniture in the living room area (sofa and chair) were hard as a rock! I mean really hard. They were so uncomfortable. Unbelievable.
Christopher
Christopher,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 9 日
TJ
TJ,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 7 日
Raymond
Raymond,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 5 日
Hotel was clean and it was a nice quiet stay.
Igmarie
Igmarie,2 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 1 日
Room 228 two queen beds was dirty and had a strong smell to it. I noticed the sheets and pillow cases were not clean on at least one of the beds. There were pubic hairs in and on the sheets.
The Jacuzzi didn't work at all for us during our stay it was COLD and not heated as advertised. Staff was not helpful.
Hilary
Hilary,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 1 日
Jason
Jason,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 29 日
We had a good time. A little disappointed in the cold pool (my 8 year old didn’t mind) and especially the hot tub that was not hot at all!!!
Jennifer
Jennifer,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 28 日
The room and common areas were clean.
Tara
Tara,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 23 日
Convenient. Friendly staff. Clean and comfortable room.
Bill
Bill,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 31 日
yes
Marjorie
Marjorie,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 26 日
Anna
Anna,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 12 日
Vickie
Vickie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 10 日
Kevin
Kevin,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 9 日
nicole
nicole,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 5 日
Everything was good except the heater was very noisy. The choice of bed covering was either just a sheet or else having a heavy covering.
William
William,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 4 日
Staff was very friendly and the cleanliness was outstanding
La Fawn
La Fawn,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 9 月 30 日
The room we received was not the one we reserved. Was informed at the front desk it was because we booked thru hotels.com. After speaking with hotels.com i was informed that is not true information. They were able to have Holiday inn refund us 100
Rhonda
Rhonda,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 26 日
Monica
Monica,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 21 日
Not a happy camper
The room was very dirty and smelled like mildew. There was no light left on when i opened the door when I first got there. Also, the door to the stairway, i was not able to open it. That's scarey if there was an emergency and could not use the elevators. I was unable to use the pool. It was locked up and the key was not to be found. The lady at the checkin and checkout was nice but was constantly texting or on her phone.