The staff are amazing! However if you don't have a membership with the hotel the experience is a little mediocre. A lot of guests wearing a suit and tie making the average guest feel out of place. I have a ESA which I mentioned at the time of my reservation when I arrived I was told pets are only allowed on the first floor (understandable but also unexpected) but this was for our wedding so you can imagine my disappointment when I am given a new room. Which feels like you are being banished because all the rooms on that side of the hotel seem cheap and severely outdated. Again understandable because they don't want the nice rooms damaged but that is why hotels have a damage fee or you pay for a 'protection' plan through hotels.com
Biggest problem is the noise it is next to a busy road and you can hear the sound of running water throughout the night. There is also a sliding door in the room if you are facing the inside of the hotel lobby and the lights are of course always on and even with the light blocking curtains it still illuminates the room from the sides.
The food is also meh definitely not really worth the price even if you decide not to get room service if you don't get a meal cupon the prices are not worth the quality you get.
For the price and the amount of lost sleep (the whole point of a hotel) it's overall a meh experience and I definitely will be staying somewhere else if we come back to the area for our Honeymoon.
Elora
Elora,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 16 日
Clean and safe
Clean quiet facility with safe environment with shopping!
KATHERINE
KATHERINE,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 13 日
Frank
Frank,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 2 日
Good location for traveling to high country
Pictures look awesome. Bed was comfortable and everything was clean. Common areas of the hotel are beautiful but rooms could use updating. We didn't eat in hotel so can't rate restaurant.
Nearby traffic can be very loud, even at night through closed windows.
We liked the location for visiting beech mountain one day and Asheville the next day. Room had a frig and coffee/tea maker.
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 11 日
Suzanne
Suzanne,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 5 日
Lawrence
Lawrence,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 18 日
molly
molly,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 29 日
Jessica
Jessica,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 17 日
Excellent service and beautiful old school decor! Great for weddings!
Belinda
Belinda,1 晚行程
Orbitz真实住客点评
6/10 好
2025 年 6 月 16 日
Very dated, room overlooked lobby...hallways had unpleasant odor
james
james,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 2 日
No food available. Loud traffic even after we were relocated to an inside room.
Mike
Mike,1 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 5 月 27 日
Shoua
Shoua,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 24 日
Jody
Jody,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 5 月 19 日
Frederick
Frederick,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 18 日
Quiet night!
This facility is huge! We were only there for one night and the room was spacious, the bed comfortable and everything was very quiet.
Winfred
Winfred,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 16 日
Hotellet har behov for renovering og et bedere udvalg på morgenmad. Det virkelig usselt udvalg
Claus
Claus,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 14 日
Gavin
Gavin,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 13 日
The room was nice but the AC sounds like a semi truck very noisy other than that everything was great
Bobby
Bobby,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 11 日
Cheryl
Cheryl,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 11 日
Clint
Clint,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 11 日
Reservation was a gift for mothers day. Denied checkin without mother who gifted it. She was watching our 4 children. She gave us her credit card that booked it. She talked to rude front desk clerk named
Michelle. Isaiah from Expedia customer service said no refund plus penalty fee. Expedia heard entire story and was NO HELP. I.WOULD THINK AFTER 20PLUS YEARS USING EXPEDIA THEY WOULD HAVE HONORED MY MOTHERS REFUND. CROWN PLAZA HOTEL LOST ALL FUTURE GUESTS VISITING MULTIPLE TIMES A YEAR THAT HAVE STAYED THERE VISITING HICKORY. EXPEDIA WILL ALSO BE REPLACED WITH ANOTHER BOOKING APP.
Bryan
Bryan,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 4 日
The most helpful and pleasant staff I’ve ever dealt with.
Stephen
Stephen,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 4 日
It was a great experience… service and cleanliness on top