I booked this hotel for my best friends birthday and the experience we had was very negative.
The hotel staff were very unfriendly and not helpful. Our keycard only worked once in the whole trip and would have to keep coming to the front desk to get the card reactivated but the staff would act like we were bothering them.
After going to the 9th floor and the key not working on arrival, the house keeper let us in the room. However, once she opened the door she told us that the room only had one bed and that wasn’t right and we should have 2 separate beds, implying that we were lesbians and started sighing. This is shocking behavior and was not expected to be discriminated in this way. The room bed was not a queen bed like suggested in the booking but a double bed at best.
The room was also dirty.
The pool changing room had been moped and there was no signage that the floor was wet and was a hazard.
A very bad experience and would not book again.
Grace-Laura M.
Grace-Laura M.,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 20 日
Harte Betten, Frühstück OK (es fehlte zwischendurch immer mal was), freundliche Mitarbeiter
Sven
Sven,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 17 日
Spectacular staff and very good breakfast. Very recommended!
Giovani
Giovani,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 10 日
Nice upgrade
Mukur
Mukur,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 10 日
Yes, everything was superb.
maximo
maximo,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 4 日
Fahed
Fahed,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 4 日
スタッフがルールを理解できていない。
YUKI
YUKI,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 4 日
Elarbi
Elarbi,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 2 日
Room was freezing cold, heating not working TV was broken
amanda
amanda,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 28 日
Valentina
Valentina,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 27 日
A little out of the centre but free public transport
Sarah
Sarah,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 4 日
Prasanna Kumar
Prasanna Kumar,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 3 日
C'est un Hilton, on est rarement déçu... Chambre confortable, grande, cosy, bien insonorisée, rien à redire. Néanmoins, un peu excentré pour dîner, voiture indispensable. Personnel très professionnel et agréable.
Sebastien
Sebastien,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 31 日
Super nettes Personal, der Herr an der Rezeption war super nett.