Unfortunately, this stay did not meet the standards I expect from an InterContinental hotel.
The TV did not work for the entire stay and could not be fixed despite reporting it. The bathtub was unusable because the stopper would not lock, making it impossible to take a bath — it honestly felt intentional, as there was no way to keep the water in.
Basic amenities were also lacking. There were no water bottles or napkins in the room, which is surprising for an upscale hotel where these are usually standard.
Additionally, some members of the front desk staff came across as snubby and unhelpful, which only added to the frustration.
I’ve stayed at InterContinental properties before and had much better experiences, but this visit was disappointing. I won’t be returning.