小诸市酒店预订

"房間很好，酒店很新，職員服務也很好，地點去雪場非常方便。"

"很好"

"員工很熱情！"

"Average services, I rate both good and bad. Good is the inclusive meals (optional during booking), I was given a lot of quality food in a presentable traditional Japanese setting, but bad is that my booking includes 2 adults and 1 kid, the hotel told me I needed to pay extra for my kids staying (I had no choice so I paid) and tried to charge me other items like extra bed, extra meal for my kid (I rejected these). I hate how the hotel manage bookings and dishonesty as I had already paid my booking for 3 members in full but then got charged extra when I arrived without any email communication before I check-in, other major problem to the overall experience is that most of the staffs speak broken English and even not understand, I find it very difficult to communicate, also both indoor and outdoor onsen water is all dirty, the outdoor onsen water is not even hot."

"客房寬敞整潔，地點方便，職員有禮貌，值得推薦。"

"在輕井澤INDIGO住了2晚, 感覺十分之好, 家人很滿意, 員工很有禮貌及親切, 房間大及環境舒適。入住那2天, 天氣很凍, 酒店內除暖氣外，Reception有火爐讓客人取暖, 下午安排免費朱古力熱飲, 晚上更有熱Whisky及朱古力, 非常貼心。 "

"很好"

"有台灣員工,語言非常方便"

"Great forest view and the whole stay experience is nice. It is in the rural area so there is no sight seeing spot around. The shuttle bus to hotel need to reserve first, not hop-on hop-off type."