马萨雷洛斯酒店预订

"飯店離Porto的Ponte Luis I 大橋非常近，步行可到。但整體來說Porto是一個上上下下丘陵的城市，這間飯店所在位置喔覺得稍微有點不方便。不過飯店設施很棒，非常舒適"

"VIP迎賓飲料很棒"

"A lot of two ways lights controls, always make me confusing. "

"Good location good service"

"Everything is quite nice but just don't get it why the door of room is Super Heavy. Door of room is very hard to open, especially pull. I think they need to change a new door chain parts. "

"借酒店熨斗熨衣服，熨前未發覺試面有污漬，弄污了衣物，亦未能清除。問責酒店，員工稱本人熨衣服前未有看清楚，責任全在我。稱住客必須檢查清楚所有酒店提供的用品是否處於恰當狀態。基本道歉欠奉。"

"Good"

"Two reasons you should consider this hotel but many more reasons not to book! Good things: the spa and restaurant staff are great, and the location is exceptional but they’re many other hotels next door. Bad things: - unfriendly receptionist: the receptionists were not attentive and friendly throughout my 3-day stay, especially the one who checked me in. I just looked at the other guest comments, it seems my bad experience was not unique to me. - Room conditions: the room has a very small window (like a prison) that offers almost no natural night. Hotels.com must indicate this in the room description because people like me do mind. Also, the room size is small. - Noise: Throughout my entire stay, I could not sleep well because of the noise coming from both inside and outside of the hotel. Imagine disco music is On till 2am. - Housekeeping: the bathrobes were being removed from the room and clean towels were not refilled. The cleaning and amenities were random - good luck! Extra charge: 20 Euro for the receptionist to just make a phone call to get a taxi, while the taxi ride costs just 10 Euro. I’d rather pay an extra fee to the taxi driver who actually delivered a service and drove me to the train station safely. Where does it say in the hotel’s public information on this extra charge? Shouldn't it be a part of the 5-star hotel? "