Hotels in Highland Falls

"Verry clean"

"Staff very helpful."

"Clean. Easy exit off highway. Great hotel for the price just needed a safe clean overnight bed."

"Clean Room Comfortable Excellent Staff Great Customer Service Great Overall Experience "

"Clean room and so close to West Point!! Great experience 👍 "

"Accountability is the name of the game here. When I arrived to the hotel, the road was blocked off by firefighters for maybe an hour. I was tired from a long drive, so it was not how I needed to start the check-in process. I ended up parking on the street and walking to the hotel. A small fire in the laundry room was the cause of it all. They had to shut down the elevators, so they were asking everyone to take the stairs. I was tired and had bags, so I decided to go to the bar to wait until the elevators were working again. Accountability is the star here. The manager or someone who may have been a manager walked over to the bar and offered complimentary drinks. The next day I woke up to a notice on the door giving us 50% off the room rate and complimentary breakfast. The hotel is great esthetically, but the customer service takes it over the top. When I got up fornwork the next morning, the restaurant was closed. The person at the fromt desk apologized for that inconvenience and comped 100% of one of my nights there. I didn't fuss or complain about anything. They did all of that on their own and that was very impressive. I will definitely come back to this hotel for future work trips. The rooms look nice. The hotel is clean. No complaints at all. "

"Love it, everytime we come this is the place to stay"

"The room was spotless and shiny and the king sided bed was comfortable "

"The breakfast was a hit, the place is clean and I would stay here again."